A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and based on merit in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

 

Location: Vancouver Minerals office

Job Title: IT Help Desk Analyst

Primary Purpose: What is the overall function of the job?

 

• The On-Site IT Support Engineer is responsible for delivering comprehensive technical support services directly at specified Bureau Veritas sites. This role involves troubleshooting hardware and software issues, providing solutions for network and system problems and ensuring optimal performance of IT infrastructure. The successful candidate will be a proactive problem-solver with excellent communication skills and a strong customer service orientation.

Responsibilities: 

 

Respond promptly to on-site service requests and incidents, diagnosing and resolving hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, and other IT equipment on-site.  Support users with technical queries.
Monitor and maintain local area networks (LAN) and wireless networks, ensuring connectivity and security
Perform routine system checks, updates, and preventive maintenance.
Document all support activities, resolutions, and recommendations in service logs and reports.
 Collaborate with remote support teams and escalate complex issues when necessary.
 Assist in the deployment and upgrading of IT systems and software packages.
 Ensure compliance with company IT policies and data protection regulations.
 Maintain inventory of IT assets and manage replacements or repairs.
 Train Bureau Veritas staff on Core Corporate Platforms. Lead workshops and feedback sessions to encourage engagement. Share knowledge to support ongoing learning. Promote a positive attitude toward change.
 Track adoption metrics and KPIs to assess training and change management effectiveness.
 Report progress regularly to leadership and project teams.
Travel to various sites for on-site IT support requirements.

Competencies: 

 

Customer-focused attitude and professional demeanor. Strong analytical and problem-solving abilities. Attention to detail and commitment to quality service Adaptable and able to work in a fast-paced environment.
Good communication and interpersonal skills.
Ability to work independently and manage multiple tasks efficiently.

Key Performance Indicators and Processes:

 

Incident Resolution Efficiency Customer Satisfaction Score On-site Network and System uptime Asset Management and Compliance Incident Management
Asset Management and Maintenance
Network Management
Training and Change Management
Compliance and Reporting
IT Support Deployment▪

Prior Experience and Qualifications:

 

Diploma/degree/certification in IT, or related field.
Min 3 years’ experience in IT support (preferably in on-site capacity).
Strong knowledge of Windows OS, Networking, and common office applications.
Experience with hardware troubleshooting and repair.
Valid driver’s licence for travelling to sites.

Bureau Veritas is proud to be committed to providing fair and competitive pay as well as extensive health and wellness benefits package for eligible full-time employees.

 

The salary range for this role is $32.93-$42.93 hourly. 

Pay within this range varies by work location and may also depend on job-related knowledge, skills,  experience, and market location.

 

Additional Benefits Include:

Top-Tier Health, Dental, and Vision

Paid Time Off, Statutory Holidays, and up to 8 hours of volunteer time off

Life Insurance & AD&D

STD & LTD Coverage

Company RRSP match

Employee Assistant Program (EAP)

Professional Development through Tuition Reimbursement

 

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

 

 

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com. 

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

 

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below: