IT Help Desk Analyst 1 🔍 Georgia - Rockdale - Conyers (https://ga.referrals.selectminds.com/jobs/71054/other-jobs-matching/location-only) 📁 Information Technology (https://ga.referrals.selectminds.com/landingpages/information-technology-opportunities-at-team-georgia-2) 💼 Driver Services, Georgia Department of - DDS 📅    Aug 08, 2025 Post Date Apply for Job Share this Job Sign Up for Job Alerts IT Help Desk Analyst Duties and Responsibilities: Under general supervision, the Help Desk Analyst 1 receives and handles a high volume of calls from both internal and external customers with tier-one issues. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second-tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support to assist with password resets and online account management. The Help Desk Analyst will be expected to provide a high level of customer service while handling difficult situations. Competencies Needed: Customer service Communication Ability to learn quickly Troubleshooting/problem-solving Ability to work under pressure Teamwork Minimum Qualifications: •High school diploma/GED AND six (6) months of experience handling customers, questions, complaints, and/or providing information. •Ability to troubleshoot hardware, software, and connectivity issues Preferred Qualifications: Preferences will be given to those applicants who, in addition to meeting the minimum qualifications, also possess one or more of the following: • Knowledge of DDS, DRIVES AND Thales operations. • Basic knowledge in resolving networking and hardware issues. • Two (2) years of customer service experience. • Speaks Spanish fluently Total Compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home. Many of the following benefits are available to eligible full-time employees on the first day of their employment: • Competitive Compensation • Performance Recognition • Retirement and Pension Benefits • Flexible Benefits • Healthcare Benefits • Paid Holidays and Time Off • Employee Assistance Program (EAP) • Employee Discount Program • Opportunities for Career Development and Advancement • Flexible work and Telework schedules (available for select jobs) • Engaging and Diverse Work Environments Application materials should be filled out carefully and completely. An incomplete application/on-line resume or an application/on-line resume with insufficient information may result in an applicant not being considered for a vacancy. Describe your employment background in full. Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications For more information on benefits, please visit Benefits Overview | Team Georgia for State of Georgia Employees (https://team.georgia.gov/benefits-overview) Eligible applicants may apply on Team Georgia Careers - Jobs (https://careers.georgia.gov/) Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of your applications you have submitted. All candidates are subject to background and credit checks. We are an Equal Opportunity Employer. NOTE: Information in this announcement is subject to change. This announcement is subject to close at anytime. VACANCY OPEN TO: ALL QUALIFIED APPLICANTS High school diploma/GED and six (6) months of experience handling customers, questions, complaints, and/or providing information. Additional Information + Agency Logo: + Requisition ID: INF02QG + Number of Openings: 1 + Advertised Salary: 38,452.58 + Shift: Day Job + Posting End Date: Aug 29, 2025