Job Description We are seeking a detail-oriented and customer-focused Help Desk Technician to join our IT team. This role serves as the first line of support for internal employees experiencing technical issues. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others resolve IT-related challenges. Key Responsibilities: - Respond to incoming calls and emails from internal employees experiencing IT issues. - Triage and diagnose technical problems, including but not limited to: - Printing issues - Login and authentication problems - Network connectivity and access issues - Provide timely and effective solutions or escalate issues to the appropriate IT personnel when necessary. - Document support interactions and resolutions in the ticketing system. - Maintain a high level of customer service and professionalism in all interactions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - CompTIA A + Certification - Experience creating a username and password - A degree is related field null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.