**Company:** Qualcomm Incorporated **Job Area:** Information Technology Group, Information Technology Group > IT Engineering **General Summary:** **Job Summary** As an IT Engineer, you will play a key role in supporting and evolving our IT infrastructure to ensure stability, security, and scalability. Working within a cross-functional team, you’ll help modernize legacy systems, deploy new technologies, and provide reliable support to end users. This position is ideal for someone with a strong technical foundation who is eager to grow and contribute to mission-critical operations in a secure environment. **Your Guiding Principles** + Adaptability – You shift gears easily when priorities change and apply structured troubleshooting to find alternate solutions. + Automation – You seek opportunities to replace repetitive tasks with scalable, code-driven solutions. + Collaboration – You thrive in a high-trust, team-oriented environment and communicate effectively with peers. + Data-Driven – You support decisions with facts and apply logical, analytical approaches to problem-solving. + Debugging – You are skilled in debugging and apply these principles routinely and effectively. + Security – You understand how to layer appropriate security throughout the solution lifecycle and recognize the implications of deployment decisions. + Self-Driven – You can prioritize your work and manage your time effectively at both the personal and team level. + Stability – You deliver reliable support and understand how disruptions impact users and business operations. + Sustainability – You avoid one-off solutions and focus on scalable, maintainable systems that align with standards and long-term goals. **What You Bring** + Experience supporting servers and workstations across a variety of operating systems, primarily Windows and Linux. + Ability to adapt to changing environments while maintaining reliable and consistent support for customers. + Strong communication skills and a collaborative mindset. + A passion for learning and a systematic approach to troubleshooting and problem-solving. **Key Responsibilities** + Manage and resolve support requests through a help desk ticketing system, ensuring timely communication, accurate documentation, and high-quality customer service. + Troubleshoot and debug moderately complex issues across networks, systems, and applications; perform root cause analysis and escalate when necessary. + Support IT security practices by applying updates, monitoring for vulnerabilities, and assisting with compliance-related tasks. + Monitor system and application performance, identify trends, and contribute to performance optimization strategies. + Help prioritize tasks and manage time effectively, both independently and within a team, while maintaining focus on project goals and deadlines. + Collaborate with project leads and internal teams to resolve technical issues and ensure smooth project execution. + Document technical issues, solutions, and system configurations to support team knowledge sharing and future troubleshooting. + Assist in the development and deployment of hybrid IT environments, ensuring solutions align with business requirements. + Work with business stakeholders to ensure systems and applications meet user needs and functional specifications. + Present technical findings and proposed solutions to both technical and non-technical audiences. + Create or contribute to user-facing documentation and training materials to support onboarding and system adoption. + Build relationships with colleagues across departments to share insights, gather feedback, and improve cross-functional collaboration. Participate in technical discussions and contribute to decision-making on system **Minimum Qualifications:** • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field. OR 1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field. OR 3+ years of IT-related work experience with a High school diploma or equivalent. Physical Requirements: • Frequently transports and installs equipment up to 20 lbs. **Applicants** : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr\_public\_article\_view&sysparm\_article=KB0039028) . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). **To all Staffing and Recruiting Agencies** : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. **EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.** Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. **Pay range** **and Other Compensation & Benefits** **:** $36.82 - $55.24 The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link . If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) . EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification