Job details

Work Location

Kraków/Krakow

State / Region / Province

Krakow

Country

Poland

Domain

Consulting

Interest Group

Infosys Limited

Company

ITL Poland

Requisition ID

141984BR

Job description

We are seeking a dynamic and hands-on IT Domain Lead to oversee both Application Maintenance (L2/L3/L4) and new build project initiatives. This role is pivotal in ensuring operational excellence, driving continuous improvement, and strengthening client relationships in a complex and demanding environment.
As the counterpart to the customer’s Domain Lead, they will lead a team of approximately 25 technical professionals, primarily based offshore, and act as the central point of contact for all domain-related IT services and projects.
Key Responsibilities:
Service Delivery & OperationsLead and manage end-to-end application maintenance (L2/L3/L4) and development projects.Ensure high availability, performance, and quality of IT services within the domain.Maintain tight control over operational metrics, SLAs, and incident/problem/change management processes.Project ManagementPlan, execute, and deliver IT projects on time and within budget.Coordinate with cross-functional teams to ensure alignment with business goals.Track progress, manage risks, and ensure timely escalation and resolution of issues.Client Relationship ManagementServe as the primary interface with the customer’s Domain Lead and other stakeholders.Build trust and credibility through proactive communication, transparency, and consistent delivery.Navigate complex stakeholder environments and manage expectations effectively.Continuous Improvement & InnovationIdentify opportunities for process optimization, automation, and service enhancements.Drive implementation of improvement initiatives and measure their impact.Promote a culture of continuous learning and operational excellence.Team LeadershipLead, mentor, and develop a high-performing offshore team.Foster collaboration, accountability, and knowledge sharing.Ensure team members are aligned with project goals and customer expectations.
Required Skills & Qualifications
Proven experience in IT service delivery, application maintenance, and project management.Strong understanding of ITIL frameworks and best practices.Strong understanding of project delivery frameworks including waterfall and agile methodologies.Demonstrated ability to manage offshore teams and complex stakeholder relationships. Hands-on approach with a keen eye for detail and operational control.Excellent communication, negotiation, and interpersonal skills.Experience working with demanding clients and managing escalations effectively.Proactive mindset with a track record of driving improvements and delivering results.