At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As IT Dealer Helpdesk Support working fully-remote in Mascot, NSW, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

What You’ll Be Doing 

IT Dealer Help Desk Support provides Tier 1 help desk assistance to support the Dealer Network and client with various IT needs, regarding but not limited to system access requests, managing Dealer administration requests, annual audits, IT troubleshooting, and problem solving.

During a Typical Day, You’ll

Provide IT support to Dealers and internal employees to resolve queries by performing troubleshooting and problem-solving skills.

Diagnose system data issues and escalate to relevant teams to ensure root cause is resolved.

Escalate incidents that cannot be resolved to relevant stakeholders.

Use common call centre telephone and computer technology.

Works both autonomously and in a team.

Respond using written communication.

Manage your own work under guidance.

Provide quality customer service.

Assist in special projects and participate in any other duties as requested.

Perform annual audits of Dealer access to systems

What You Bring to the Role 

A High School Certificate. A tertiary qualification or equivalent in an IT field (completed or currently studying) is preferred.

A minimum of 2 years (4 years preferred) of work experience in a customer service or IT Helpdesk support role - face to face or via phone.

Excellent verbal and written communication skills.

An ability to effectively communicate technical concepts to both technical and non-technical users.

Skilled at answering general questions and on-the-spot training to users on system software functionality.

Ability to independently define and resolve issues with access to resources.

Skilled with developing guidelines and procedures.

Demonstrate and maintain a positive, professional, and proactive attitude.

Excellent verbal and written communication skills, able to identify, confirm, and action customer requirements.

Advanced organizational and time management skills.

Ability to build and maintain strong working relationships.

Strong analytical and problem-solving skills.

Demonstrate initiative, enthusiasm, professionalism, and flexibility.

Ability to work autonomously.

Ability to relate to and deliver Percepta's mission and global values.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.