Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Lead the IT Data Team ensuring that customer issues are addressed within established SLA time-frames Manage IT Data Team to deliver accurate, timely, and secure data Monitor IT Data Team operations and manage workflows, assignment, and management of tickets through closure Manage individual performance ensuring sustained quality via metrics and measurables Promote cohesiveness in the office environment Support day-to-day operations

JOB DUTIES

Principal resource for collaboration with stakeholders regarding the delivery of services Communicate effectively and be a focal point for the IT Data Team for communications Lead assigned initiatives, coordination, and implementation of data projects Demonstrate dependability Demonstrate effective problem solving and decision-making skills Manage enterprise data management, data warehouse, support, monitoring, and other data initiatives Manage special projects including, but not limited to: Data schema deployments, data movement, fixes, and conversions Database Infrastructure and cloud-based designs, improvements, and implementations Monitoring and management of data flows between Infrastructures Work with internal teams to develop data requirements & processing methods and solutions Documentation of systems and solutions Maintain necessary skills and knowledge to coordinate workflow Provide direction and mentoring to a team of Data Analysts and Engineer Participate in, and assign professional development and training activities Prioritize and multitask effectively Recruit, hire, train, and supervise employees Evaluate employee job performance through goal setting and performance appraisals Provide technical mentoring and coaching of IT Data Team members Other duties as assigned

QUALIFICATIONS

Bachelor’s degree in business, computer science, or management information systems Five years of experience, or equivalent combination of education and experience. Must have experience working with Microsoft tools and technologies to develop custom software solutions. Demonstrated experience in two or more of the following (preferred platform noted in parentheses) Experience in developing data management platforms that integrate with cloud-based applications, Application development experience, Cloud-based database applications (MSFT Azure preferred)Minimum 4 years of experience in IT, with management experience preferred Be able to successfully pass a background screeningIf working remotely employee must provide reliable internet  Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.