Job Location

San José

Job Description

We are seeking a proactive and experienced IT D&A Operations Engineer to join our FPS Global Digital Products & Delivery – Data & Analytics team hosted on Azure Cloud. This role plays a critical part in supporting D&A (Data and Analytics) operations within the Finance and Purchases Shared Services (FPSS) domain.

You will be responsible for monitoring data pipelines, handling manual data refreshes, and managing various IT Service Management (ITSM) processes, including incident, problem, change, and release management. You will also work closely with stakeholders to identify and resolve data quality issues, ensuring high service reliability and compliance with SLAs.

Key Responsibilities:

1. Monitoring Data Pipelines:

Monitor and maintain data pipelines using Azure Data Factory (ADF) to ensure reliable data ingestion and transformation.

Utilize monitoring tools to proactively detect, analyze, and address performance issues.

2. Data Refreshes:

Coordinate and execute manual data refreshes to ensure timely availability of data.

Document and optimize data refresh processes for efficiency and repeatability.

3. IT Operations & Support:

Incident Management: Respond promptly to incidents, troubleshoot errors in data ingestion and processing, and perform root cause analysis.

Problem Management: Identify recurring issues, develop mitigation strategies, and maintain a knowledge base of resolutions.

Change Management: Ensure all changes to data operations are well-documented, tested, and communicated across teams.

Release Management: Coordinate production deployments through GitHub, working closely with development and QA teams to ensure smooth releases.

4. Data Quality Support:

Collaborate with users and technical stakeholders to resolve data quality issues, including completeness, consistency, uniqueness, and availability.

Assist in defining and tracking data quality metrics in line with governance standards.

5. Technical Troubleshooting and Data Validation:

Perform hands-on troubleshooting of issues related to data pipelines.

Run SQL queries and use Python scripts to validate and inspect data at various transformation points.

Job Qualifications

Must-Have:

Proficiency in SQL, Python, and Azure Cloud (or flexibility to work with AWS/GCP).

Experience with IT Operations frameworks, including:

Incident Management

Problem Management

Change Management

Release Management

Data Quality Support

Nice-to-Have:

Experience with cloud infrastructure (Azure, AWS, or GCP).

ITIL certification (especially ITIL v4 Foundation).

Azure certifications (AZ-900, DP-900, or others).

Familiarity with Azure Databricks.

Experience using GitHub for release management and deployments.

General Requirements:

Bachelor's or Master’s degree in IT, Computer Science, Engineering, or a related field.

Minimum 3 years of experience in IT Operations, preferably with ITIL certification.

Minimum 3 years of experience in cloud technologies (Azure preferred; AWS/GCP acceptable).

Solid understanding of data modeling and database structures.

Strong analytical and problem-solving skills with a proactive mindset.

Excellent verbal and written communication skills.

Proven ability to work under pressure and meet Service Level Agreements (SLAs).

Familiarity with Agile methodologies and project management tools.

Important Note for Candidates:

Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information.

Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.

What we offer!

We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities

You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

We offer you to work and be part of a dynamic and supportive environment

We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.

We love flexibility. You can arrange your work schedule based on your personal needs.

We will let you experience true support for work/life effectiveness and your long-term well-being.

We will give you a competitive salary and benefits' package.

About us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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LinkedIn https://www.linkedin.com/company/procter-and-gamble/

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Instagram @pgcareerscr

Job Schedule

Full time

Job Number

R000135231

Job Segmentation

Experienced Professionals (Job Segmentation)