Labcorp is hiring an IT Customer Service Specialist to join an existing team.  This person will provide troubleshooting and IT support.  The ideal candidate will have at least 1-2 years of IT specific call center experience.   

Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $10 billion in 2017, LabCorp's 50,000 employees serve clients in 60 countries.

RESPONSIBILITIES

Responsible for both inbound and outbound helpdesk phone calls from customersInstall, test, configure, troubleshoot and repair hardware/software for desktop supportEvaluate the nature of customer issues to determine the proper resolutionEscalate calls to Field Technicians or Level 2 support as neededDocument all calls in the ticketing system in an accurate and timely manner  Provide support for both Labcorp’s eProducts and Enterprise software applicationsSetup, process and schedule eProduct requests received by Labcorp sales teamCreate and maintain customer’s online access including password resets, username maintenance, software training and software installationRespond to all customer inquiries within a timely mannerEnsure follow-up and completion of all outstanding client issuesPerform preventative maintenance and application updates as necessaryMonitor and ensure delivery of laboratory results to the client baseWork closely with teammates and direct supervisors to ensure completion of all job dutiesPerform administrative/clerical duties and technical tasks as needed

REQUIREMENTS

Previous experience in a Call Center environment is requiredPrior experience troubleshooting hardware, software, and networking issuesPrevious experience in a customer service positionStrong communication skills: both written and verbalAbility to work independently or in a team environmentFlexibility to work overtime as needed

PREFERENCES

Associates degree within Information Technology or Computer ScienceIT Certifications such as A+ or Net+Experience in the healthcare industryCurrent or previous Labcorp experienceExperience with ticketing software is a plusCandidates in Eastern Time given preference due to support hours

Application Window closes 1/1/26

Pay Range: $19-26 hourly

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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