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Job Responsibilities:

Managing application support activities, escalations and critical business impact scenarios. Defining new Automation use cases for Nia and IAP (Infosys Automation Platform) which is Infosys Proprietary Tools. Understanding Business need and proposing new enhancements/improvements to the client. Feasibility analysis with Business Owners and 3rd party vendors for upgrading existing applications with new one. Continuous sync up with Business Partners and stake holders for the growing industry needs and suggesting changes in process/application. Automating the existing manual process for better system performance and turnaround time. Coordination between multiple teams and stake holders for any global or unit specific activities Incident Management: Incident investigation, diagnosis and provide workarounds or resolutions, setup changes, non-configuration/non-code break-fix activities, incidental data fixes, user. Application support which involves day-to-day support of AMD-licensed or AMD-created applications and recovery of normal services as quick as possible. Proactive seek out opportunities to automate repetitive or manual tasks so as to reduce redundancy and materially improve the efficiency of such activities and/or improve the user experience. Perform periodic system maintenance, and application health-checks (e.g. dumps, crash logs, etc.) on specified applications. Assist and enhance the knowledge of AMD IT ServiceDesk to solve basic technical & functional problems. Periodic analysis of ticket trends to identify patterns and do root cause analysis and corrective action to achieve permanent resolution (i.e. remove the likelihood of such problems occurring in the future). Problem Management: Detect possible and potential problems. Perform root cause analysis and recommend permanent resolution for identified problems. Implementation will fall in Development scope. Installation/deployment of bug fixes and release to the production environment. Coordination with AMD business & business partners and stake holders for the growing industry needs and suggesting enhancements and improvement ideas in CRM process and CRM application. Project planning & progress tracking; Status Reporting; Project Go-Live/Cutover planning

Minimum years of experience*: 6