**We are seeking a skilled and detail-oriented** **IT Business Analyst** **with extensive experience in the** **banking and financial domain** **, specifically in** **client onboarding journeys** **and** **KYC (Know Your Customer)** **processes. The ideal candidate will play a critical role in bridging the gap between business requirements and technical solutions, ensuring the successful delivery of projects that enhance customer onboarding and compliance processes.** **Key Responsibilities:** **Collaborate with business stakeholders to gather, analyze, and document requirements for** **client onboarding** **and** **KYC** **processes.** **Work closely with development teams to translate business requirements into functional and technical specifications.** **Analyze existing client onboarding workflows and identify opportunities for process optimization and automation.** **Ensure compliance with regulatory requirements related to** **KYC** **,** **AML (Anti-Money Laundering)** **, and other financial regulations.** **Support the design and implementation of solutions that enhance the customer onboarding experience while maintaining compliance standards.** **Conduct gap analysis and recommend improvements to existing systems and processes.** **Facilitate workshops, meetings, and discussions with stakeholders to ensure alignment on project goals and deliverables.** **Perform user acceptance testing (UAT) to validate that solutions meet business requirements.** **Provide ongoing support and training to end-users on new systems and processes.** **Required Skills and Qualifications:** **6+ years of experience as an** **IT Business Analyst** **in the** **banking and financial domain** **.** **Strong understanding of** **client onboarding journeys** **,** **KYC processes** **, and related regulatory requirements.** **Experience working on** **AML** **,** **CDD (Customer Due Diligence)** **, and other compliance-related initiatives.** **Proficiency in business analysis tools and techniques, including process mapping and requirements documentation.** **Strong analytical and problem-solving skills, with the ability to work with complex systems and datasets.** **Excellent communication and stakeholder management skills, with the ability to work effectively with cross-functional teams.** **Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.** **Preferred Qualifications:** **Experience with client onboarding and KYC platforms or tools (e.g., Fenergo, Pega, or similar).** **Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on client onboarding processes.** **Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).** **Certifications in business analysis (e.g., CBAP, CCBA) or KYC/AML (e.g., CAMS).** ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Business Analysis / Client Services ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.