IT Business Application Support Job ID 228600 Posted 16-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Dublin - Dublin - Ireland **Purpose** **of** **Job** We are seeking an Intermediate IT Business Application Support specialist to join our dynamic team. In this intermediate-level role, you will provide hands-on support and enhancements for critical business applications, with a particular focus on Microsoft Power Platform (Power Apps, Power Automate, Power BI), Safety Culture systems (e.g., iAuditor, safety tracking tools), and other enterprise systems. You will be responsible for building, customising, and extending applications that enhance and streamline business processes. You will work closely with stakeholders across departments to ensure applications are functioning efficiently, troubleshoot user issues, maintain data integrity, and assist in developing low-code/no-code solutions that improve business operations. The ideal candidate will have extensive experience in designing and developing solutions using the Microsoft Power Platform, with a strong focus on Canvas Apps, Dataverse, Sharepoint, Power Automate and PowerBi. **Responsibilities** **include:** **Provide day-to-day support for users of Power Platform solutions (Power Apps, Power Automate, Power BI), Safety Culture platforms, and other key business applications.** + Troubleshoot application issues, manage incident tickets, and ensure timely resolution. + Collaborate with business unit teams to gather requirements, improve workflows, and enhance user experience. + Maintain documentation, user guides, and training materials for supported applications. + Deliver training for system use to onsite staff, new hire training, and any continuing training for all staff on site. + Design, develop, implement and maintain Power Platform solutions utilising Model-Driven Apps, Canvas Apps, Dataverse, Sharepoint Power Bi, Power Automate workflows and related tools. + Collaborate with stakeholders to understand requirements and translate lean designs into technical solutions. + Ensure solutions are scalable, secure, accessible, and aligned with best practices using Power Platform. + Monitor system performance, identify areas of improvement, and assist in implementing optimisations. + Work with IT and vendors to resolve application-related issues and coordinate integration with other systems. + Engage with team members and stakeholders in a professional, consultative, and proactive manner. **Qualifications** **and** **Experience:** **Required:** + 2-4 years of experience in a business application support or systems analyst role. + 2+ years' experience with Power Platform + Solid experience with Microsoft Power Platform (especially Power Apps, Power Bi and Power Automate). + Familiarity with Safety Culture tools (e.g., iAuditor, safety incident reporting tools, or similar platforms). + Understanding of IT service management practices (e.g., ticketing systems, incident/change/problem management). + Strong analytical and troubleshooting skills. + Ability to communicate effectively with both technical and non-technical stakeholders. + Able to work efficiently in a fast-paced, high through-put work environment. + Excellent Customer Service skills. + Accountability and ownership for assigned tasks. + Strong work ethic, with the ability to work alone, as well as in a team environment. + Strong attention to detail while still being able to complete work within set timelines. + Strong desire to learn and excel as an individual and team member. + Polished and professional communication via phone, email and IM. **Preferred:** + Bachelor’s degree in Computer Science, Information Technology, or a related field. + Power Platform Certification + Experience with database queries (e.g., SQL) and other Microsoft 365 tools. + Exposure to other enterprise business systems. + Knowledge of business process mapping or workflow automation. + Strong understanding of Critical Environments works and the logistical requirements to support that work. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)