Company Description

Minor Hotels is an international hotel owner, operator, and investor with a global portfolio of luxury, upscale, and lifestyle hotels and resorts across key destinations worldwide. The group is known for delivering high service standards, operational excellence, and authentic guest experiences while combining international expertise with local hospitality, including its presence in the Maldives.

NH Collection Maldives Reethi Resort is a premium island resort located on a private island in the UNESCO-designated Baa Atoll Biosphere Reserve, accessible by a scenic seaplane transfer from Velana International Airport. Part of the globally recognised NH Collection brand under Minor Hotels, the resort offers thoughtfully designed beach and overwater villas that blend Maldivian charm with contemporary comfort, alongside a range of world-class amenities and services. Guests enjoy diverse dining venues, water and land-based activities, a PADI-certified dive centre, wellness facilities, and opportunities to explore the vibrant marine life of Hanifaru Bay and the surrounding reefs.

The resort is committed to delivering exceptional guest experiences through high service standards, sustainability initiatives, and a strong focus on team member development. NH Collection Maldives Reethi Resort fosters a collaborative and inclusive work culture, offering opportunities for professional growth while embracing responsible tourism and authentic Maldivian hospitality.

Job Description

Provide first-level IT support to all departments for hardware, software, and system issues.

Install, configure, and maintain computers, printers, POS terminals, IP phones, and other IT equipment.

Assist in monitoring and maintaining network connectivity, servers, Wi-Fi, internet, and email systems.

Support resort systems including PMS, POS, HR, payroll, and other operational applications.

Perform routine system checks, updates, backups, and antivirus monitoring.

Ensure compliance with IT security, data protection, and confidentiality policies.

Maintain IT inventory, licenses, asset records, and documentation.

Coordinate with external vendors and service providers when required.

Assist with team member onboarding and offboarding (system access, email, user accounts).

Support IT projects, upgrades, audits, and tasks assigned by the IT Manager.

Follow all Minor Hotels IT standards, SOPs, and brand guidelines.

Qualifications

Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Minimum 1–3 years experience in an IT support role, preferably in a resort or hotel environment.

Knowledge of hardware troubleshooting, basic networking, Windows OS, and MS Office.

Familiarity with hotel systems (PMS / POS) is an advantage.

Strong communication, problem-solving, and organizational skills.

Ability to work independently, as well as part of a team.

Willingness to work flexible hours as per operational requirements.

Additional Information

Naturally Extraordinary.