A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Houston

State: Texas

 

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES 

IT Support Technician 

Location: Houston, TX   

On Site Position

 

What You'll Do: 

Solid understanding of PC Hardware specs and technology – Ticket Quality/ Document all work Achievement of SLA Good analytical, problem solving, and administrative skills (organized, efficient and versatile) – Reports Complete and On-time Good communication, phone, listening and customer service skills – Customer Surveys Ability to create insightful financial statements and asset reports Accuracy of all work

 
How You'll Impact: 

Support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required Mobility support – Add Apple devices to ABM, configure devices, Intune Support Implementing effective Asset Management cycle from Planning – Procurement-Budgeting and Financing – Risk assessment and mitigation – Life cycle planning (replacement / disposal) Experienced with imaging computers, data migrations and restoration. Dedicated to enhancing user experience through effective problem-solving and ensuring the smooth functioning of desktop environment Timely response to requests for support via telephone, email, ticket, or walk up to meet service level agreement. Takes ownership of requests, document all work in a centralized common service ticket system, provides accepted resolution using documented or common remediation methods, escalates in a timely manner to the appropriate resource if unable to resolve, maintains regular and timely communication with end users on status of open requests, manages activities to meet service level agreements. Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions. • Ability to communicate, written and verbally, with various levels of employees and customers. Provide remote and deskside technical support of the company’s computer hardware, software systems, and mobile devices to insure smooth operations and minimal down time. Works with IT vendors to purchase hardware, software, and devices. Coordinates computer lifecycle replacement and management Adhere to standard remediation practices to fulfill requests for support Provide outstanding customer service Setup new users, devices, and provide access to internal applications; install software, use remote take over tools to resolve service requests Complete all requests in a timely fashion and shows accuracy in work quality Troubleshoot and repair problems and hardware and software performance concerns Educate end users on best practices for using their devices and maintaining security Escalate unresolved tickets to the appropriate support team in a timely manner to achieve service level agreements Provide after-hours and weekend tech support from time to time. 

 
What You'll Bring: 

4 year degree in an IT related or technical field; or 2 year degree in an IT related or technical field with 2 years of IT related experience PC /Phones Hardware and Software Support Experience a plus Intune / Autopilot experience preferred IT Asset Management experience Preferred Experience working with IT vendors Preferred

Experience supporting business, financial, department and communications applications a plus

 

At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.   Here's a breakdown of what we provide:   Salary Range: $24.04-$33.65 an hour   Base Pay is adjusted based on job-related knowledge, skills, experience   Our Health and Welfare Benefits are designed to meet your needs, eligible on your first day of employment:   Medical, Dental, and Vision coverage Company-matched Retirement plan Generous Paid Time Off and Company Holidays Life Insurance and AD&D coverage Short-Term Disability (STD) and Long-Term Disability (LTD) Tuition Assistance, along with optional life and pet insurance Access to Corporate Discounts   This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws, with our base pay determined by market location.   Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com. 

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

 

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

https://www.dol.gov/agencies/ofccp/posters