Summary role description:

 

Hiring a IT Application Analyst for the Global Competency Centre of a global logistics leader driving digital transformation and operational excellence.

 

Company description:

 

Our client is a global logistics leader with a presence in over 100 countries, committed to innovation, reliability, and customer-focused solutions. Guided by a culture where people make the difference, the organization fosters collaboration, learning, and excellence. As part of its digital transformation to become a $10 billion powerhouse, it is establishing a Global Service Centre in India, to drive operational excellence and innovation. This centre will serve as a strategic hub, enabling seamless global operations, enhancing service delivery, and supporting ambitious growth plans.

 

Role details:

 

Title / Designation:  IT Application Analyst Location: Gurgaon Experience: 5 to 10 years

 

Role & responsibilities:

 

Provide technical support for FIS applications and related business processes, ensuring stable system performance. Analyze and resolve production incidents, defects, processing exceptions, and interface failures through root cause analysis. Monitor application performance, transaction flows, and system interfaces to proactively identify risks and improvement opportunities. Investigate data discrepancies, reconciliation issues, and failed transactions to ensure end-to-end process integrity. Support system integrations including APIs, file-based interfaces, and middleware, and validate data mappings and transformation logic. Assist in requirement gathering, solution design, testing, deployment, and post-production validation for fixes and enhancements. Manage incident triage, defect tracking, release readiness, and maintain documentation while promoting automation and operational improvements.

 

Candidate requirements:

Required Qualifications

5+ years’ experience in technical analysis, systems analysis, or application/production support. Experience handling production incidents, data flows, and transaction processing. Knowledge of APIs, file interfaces, middleware, and data reconciliation. Experience with testing, defect management, releases, and SDLC/incident management processes. Strong analytical, troubleshooting, and communication skills to work with business and technical teams.

Preferred Qualifications

Experience supporting FIS platforms (Treasury & Risk Manager, SWIFT Services, GetPaid) or similar financial systems. Experience with Accounts Payable systems, preferably BravoTran, and CargoWise ERP. Background in financial services, banking, fintech, or transaction-processing environments. Knowledge of banking file formats such as BAI, MT940, or CAMT.052. Familiarity with monitoring/service management tools and Agile or Scrum methodologies. Bachelor’s degree in computer science, Finance, Accounting, or a related field.

 

 

Selection Process:

 

Two technical rounds One HR round

 

 

Recruiter Details:

 

[email protected]