IT Analyst (One-year Contract)

Country: Hong Kong

As an IT Analyst you will be the designated person to coordinate and follow up the work generated by the Service Now ticketing system. You will be expected to help in day-to-day support and involve in the drafting of local processes and procedures documentation. An ideal candidate will have 3 years or more experience in an IT service-oriented role and enjoys daily interactions with end-users. You should be experienced in troubleshooting system and network issues. You should be proficient with the Microsoft Office 365 and be familiar with a wide range of software and hardware.

Key Responsibilities

Service Now coordination including ticket management, assignment and reporting

Manage hardware and software components and maintain asset inventory

Manage and assist End User Computing such as Excel macros and VBA

Troubleshoot hardware and software issues

Requirements

Bachelor's degree in computer science or engineering or related field

3+ years of experience in a similar role

Experience troubleshooting systems and networks

Proficient with Microsoft Office 365 with basic programming skills

Excellent written and oral communication skills, including English and Cantonese