IT Analyst- Delivery & Support Country/Region: US Location: Fowlerville, MI, US, 48836 Req ID 81535 | NABS Fowlerville, United States ZF Active Safety US Inc. **Job Description** **About the team:** This team is responsible for supporting, administering, and implementing desktop, server, and network infrastructure as they relate to hardware, software, Operating Systems, and virtualization for the global domain function IT, through daily operational assistance, in order to support and fulfill requirements of internal and external customers worldwide. **What you can look forward to as an IT Analyst- Delivery and Support:** + Strong knowledge of Dell & HP servers and Juniper networking hardware, including installation, configuration, performance tuning, and troubleshooting (VLANs, trunking, ACLs, port-channeling, QoS). + Skilled in deploying, maintaining, and troubleshooting various operating systems including Windows Server 2019/2022, VMware ESXi 8.0, and Linux distributions (SLES, RHES, Ubuntu). + Experienced in supporting Dell and Lenovo desktop/laptop environments with a focus on customer service and end-user satisfaction. + Solid understanding of Active Directory, DNS, Windows Server, and Windows PowerShell scripting for automation and system administration. + Provide first and second-level IT support for office and production environments, ensuring alignment with global IT standards and collaborating across global teams. + Assist in hardware/software procurement, deployment, patch management, and documentation to support Delivery & Support operations in North America and globally. + Mentor team members and support daily IT operations, fostering collaboration within the global IT function. + Committed to continuous learning and development through training, professional networks, and adherence to industry best practices—including cable management and documentation. **Your profile as an IT Analyst- Delivery & Support:** • Associate’s Degree, technical certification(s), or equivalent IT experience (Bachelor's Degree preferred) • Minimum of 3 years of experience in the IT field preferred, encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, VMWare vSphere, shared storage systems, Cisco networking • Experience providing customer support and resolution regarding technical issues • Proven analytical abilities in addition to strong troubleshooting and diagnostic skills • Proven ability to diagnose performance issues and tune system performance • Ability to work independently in a fast-paced, high-volume environment • Ability to communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management **Additional Information** ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including—but not limited to—being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support).IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY. Be part of our ZF team as IT Analyst- Delivery & Support and apply now! Contact Hannah Cline +7 34 855 2922 DIVERSITY COMMITMENT: Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran **What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?** At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. Find out how we work at ZF: