Job Title: IT Analyst Location: Remote Type: Multiyear Contract Compensation: Open to Both C2C and W2 options Position Type: Multiyear Contract Description Research, implement, and maintain Software-as-a-Service (SaaS) cloud systems and product solutions using innovative cloud engineering principles. Support and manage enterprise network systems, applications, data migration/integration solutions, and vendor services. Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the function or branch. Specialized skill set and proficiency with procedures and techniques. Recognized as an expert in own area within the company. Responsibilities • Oversee complex technical projects and initiatives that have significant risk and business impact • Perform and guide complex SaaS cloud systems configurations to align with organizational needs • Act as the primary technical resource for assigned workstreams • Promote key cloud methodologies, approaches, and market trends • Review and edit functional and technical project deliverables to assess cloud capabilities and potential solutions • Align product roadmaps and features with SaaS vendor release cycles • Manage the SDLC process from requirement intake to deployment • Consult and support internal customers as a trusted advisor • Design and document technical solutions to functional system requirements • Assist with the development and enhancement of practices, procedures, and instructions • Develop and maintain strong working relationships with team members, subject matter experts, and leaders; work with senior management on complex issues • Lead medium to large projects and initiatives • Mentor lower level staff Qualifications • Bachelor’s degree in Business Administration, Management/Information Systems, or equivalent training, education, and experience • 7-10 years of experience in absence /Time & Labor • Subject matter expert within business area/specialization with understanding of interrelationships of different disciplines • Advanced skill in SaaS cloud developer tools such as Visual Builder Studio (VBS), Visual Builder Cloud Services (VBCS), Generative AI Chatbots, and Content/Knowledge development • Advanced skill with case management and ticketing systems, such as Service Now, ADO or Jira • Advanced skill to work independently with limited guidance and as part of a team, and experience with guiding and mentoring others • Advanced interpersonal skills including the ability to interact effectively with external contacts and all levels of management and staff • Advanced knowledge of SaaS Cloud functional/technical data flows, notifications and integrations between various applications • Advanced knowledge of cloud technologies, AI concepts, and related duties such as designing, planning, administering, developing, or maintaining cloud-based applications. • Advanced functional knowledge of current cloud technologies, competition, and trends • Proven leadership and stakeholder management skills with the ability to influence executive decisions System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M- #LI- #DI- Ref: #850-Rockville (ALTA IT) System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.