IT Admin Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: Global+

Reporting To: Client via Magic

Compensation: $7.00 / hour

DescriptionAbout the ClientA U.S.-based, service-driven digital marketing agency that has helped small businesses grow online since 2005. They specialize in web design and holistic search marketing, operating across multiple U.S. locations with a collaborative, quality-first culture. The team values integrity, teamwork, ideas, and authenticity, and actively gives back to their communities.

\nWhy does this role exist?The client is adding a full-time assistant IT resource to work directly with a senior technical leader to strengthen core IT operations across DNS/domains, email systems, SaaS administration, and IT project coordination. This role exists to improve reliability, security hygiene, documentation, and timely execution of IT tasks while freeing senior staff to focus on high-impact initiatives. The end goal is to enhance internal efficiency and deliver consistent, high-quality support to both internal stakeholders and client-facing teams.

The Impact you’ll makeIT Operations and Support\nTriage and resolve Level 1–2 technical issues via ticketing/email/chat\nTroubleshoot email delivery, mailboxes, and related client/user issues\nProvision/deprovision users and manage access across SaaS tools and hosting\n\n
DNS, Domains, and Hosting Administration\n\nConfigure and maintain DNS records (A, CNAME, MX, TXT, SPF, DKIM, DMARC)\nManage domain lifecycle (registrations, renewals, transfers, WHOIS, nameservers)\nCoordinate with hosting providers for site migrations, SSL certificates, and uptime\n\n
IT Project Coordination\n\nBuild and track project plans, timelines, and dependencies; manage task follow-ups\nCoordinate with internal teams and external vendors; provide regular status updates\nCreate and maintain documentation, SOPs, and change logs; perform basic QA checks\n\n
Security and Data Hygiene\n\nApply security best practices (MFA, least-privilege access, password policies)\nSupport email authentication and deliverability (SPF/DKIM/DMARC alignment)\nMaintain basic asset inventories and assist with periodic access reviews\n\n
Systems and Tooling (including CRM)\n\nLog daily activities and updates in Arrow CRM; maintain data hygiene\nDocument SaaS tools and integrations; support lightweight automations\nLeverage AI tools, where appropriate, to expedite documentation and triage (nice to have)\n

Skills, Knowledge and ExpertiseRequired:\n1–2+ years as an assistant IT resource or IT support administrator\nStrong working knowledge of DNS, domains/registrars, hosting, and email systems\nExperience coordinating IT tasks/projects and documenting SOPs\nHands-on experience with SaaS/user administration and basic troubleshooting\nExcellent written English and ability to work Monday–Friday, 9:00am–5:00pm EST\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: DNS/domain management; email deliverability (SPF/DKIM/DMARC); SaaS administration; hosting basics; general IT support; ticket triage; basic security hygiene (MFA, least privilege); systems/software troubleshooting; process documentation\nTools: Experience with CRMs (willing to use Arrow CRM), common registrars/hosting providers, and productivity/project tools; AI tools familiarity is a plus\nSoft skills: Logical, structured problem-solving; attention to detail; clear written and verbal communication; ownership mindset; proactive and service-oriented; ability to follow best practices\nYou should apply if...\nYou enjoy structured, logical troubleshooting and take pride in getting details right the first time\nYou thrive in a collaborative, service-first environment and communicate clearly with technical and non-technical stakeholders\nYou value quality, integrity, teamwork, ideas, and authenticity—and you’re eager to learn and document what you learn\nYou are dependable, organized, and comfortable working directly with a senior technical leader day-to-day\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n40 hours per week\nMonday to Friday, 9 AM - 5 PM Eastern Time\nCompensation:\n$7 per hour\nNo benefits package included\n

Benefits