General Information Req # WD00085216 Career area: Sales Support Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Tuesday, July 22, 2025 Working time: Full-time Additional Locations:  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

The team member  will interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%)
This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Responsibilities include: 

Contract CreationValidation of terms and conditionsContract MaintenanceContract RenewalsContract RegistrationProposal and Price Quotes CreationSolution Design / ConfigurationProcess Education and New Tools TestingEscalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…Audit ready documentation creation and storage maintenance

You will support a specific dedicated Market within EMEA region, we are looking for candidates with language combination: English + German.

You'll bring:

Written and verbal English and German communication skills/ Additional European language skills are an advantage At least 2-3 years experience in Customer Service service, back office, sales or sales support is an advantage Strong PC Background (Word, Excel, etc)Customer Satisfaction and Customer Escalation Management experienceFacilitation and collaboration skillsFlexibility to manage multiple concurrent tasks / projects / priorities
Base gross monthly salary from minimum 1950 EUR and above, depending on experience + variable part 12% of your annual earnings 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Slovakia * Slovakia

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.