ISG Services Sales Support Representative **General Information** Req # WD00085542 Career area: Sales Support Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, July 23, 2025 Working time: Full-time **Additional Locations** : * Slovakia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** _We are currently recruiting a Sales Support Representative, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, The candidate will be responsible for understanding the end-to-end systems used to create and manage the maintenance contracts and support day-to-day activity in those systems._ _The Sales Support & Claims team is crucial for Lenovo to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your career, use your potential, influence the processes set up, communicate in foreign languages daily, and get a sense of Lenovo's business._ _We are looking for proactive people who do not like a routine at work. The team supports the EMEA region._ _Interactions: The team will interact with Sales teams (40%), internal customers (e.g. Pricing, Order Management, Marketing, Project Managers, and Developers – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers._ **Responsibilities include:** + Contract Creation + Validation of terms and conditions + Contract Maintenance + Contract Renewals + Contract Registration + Proposal and Price Quotes Creation + Solution Design / Configuration + SOW Preparation + Audit-ready documentation creation and storage maintenance + Analyzing and solving financial claims + Improving systems and processes **Other requirements include:** + 1+ year of contract administration experience is preferable + The position is suitable for fresh graduates + Business level English skills both written and verbal (another foreign language is an advantage such as: German, French, Italian or Spanish) + Reporting and analysis skills + Customer Satisfaction and Customer Escalation Management + Strong ability to gather, analyze, monitor, and document data + Experience in resolving financial disputes + Interpersonal and relationship management skills + Flexibility to work in a fast-paced environment and manage multiple concurrent tasks **What Lenovo can offer you:** + Opportunities for career development & growth + Performance-based rewards + Flexible working environment (combination of working from home/office) + 3 sick days per year + Additional vacation days + A broad selection of soft/hard skills trainings and individual mentoring Base gross monthly salary starts from 1.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings. **We look forward to discussing this opportunity with you soon!** **Interested to know more? Check this video:** YouTube Video (https://www.youtube.com/watch?v=X-NMuILlLgI) _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Slovakia * Slovakia **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.