Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community. What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family. **Ready to start fresh?** Do you have a passion for retail and customer service? Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! Our Operations team is growing and we currently have a **1 year contract** opportunity for an **In-Store Fulfillment Specialist** responsible for upgrading the e-commerce process for our affiliate retailers, sharing operational best practices, establishing and maintaining our customer relationships and contributing to business development. This position will be based out of Victoria, British Columbia. **Here's where you'll have an impact:** + Establish a clear diagnosis of strengths and areas for improvement on all in-store e-commerce processes and make recommendations to improve operations; + Establish standards and develop a customer service approach in line with retailer experience to standardize practices throughout the network (certification); + Contribute with the other business lines to the development of tools and systems that will optimize in-store operations (delivery, application, assembly sequence, etc.); + Collaborate with the other business lines and test the improvements made to the different platforms; + Train and develop the resources that have been identified in store; + Participate actively in the development of training to support the retailer in store operations and business development; + Accompany the retailer in the identification and development of different business opportunities + Store visits to review program with in-store online staff. These visits would involve 1. Reviewing training material 2. Documenting feedback of pain points for the store 3. Ensuring best practices are being used + Create and maintain training materials for the eCommerce platforms 1. Communicating out workaround processes for any temporary issues + Assisting stores with payment related issues 1. Helping troubleshoot outages from stores 2. Issuing refunds for online payments + Ensuring online merchandising is correct at a high level + Facilitation of in-store testing when required + Updates to stores on major updates via front-end calls **What you'll offer:** + A diploma in business administration combined with 3 to 5 years of relevant experience in retail (any other combination deemed equivalent will be considered) + You hold a valid driver's license and have access to a vehicle, as you will be required to travel frequently. **What we offer:** Our Total Rewards package is designed to help our teammates thrive—physically, financially, and emotionally. While offerings vary by role and employment type (full-time, part-time, contractual), eligible teammates may receive: + Comprehensive Benefits Package with health and dental coverage, life insurance, and short- and long-term disability insurance. + Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support. + Retirement and Savings Plan to help you build financial security. + 10% In-Store Discount at participating banners, plus additional discount programs. + Employee Share Ownership Plan (ESOP), giving you the opportunity to invest in the company’s success. + Learning and Development Resources to support your career growth. + Parental Leave Top-Up to assist growing families. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I’m interested” button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided. External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams. If you feel that this describes the kind of work you want to do and you are excited about what we have to offer, then please apply by the posting end date indicated above. We encourage candidates to submit a resume and take the time to ensure that their application highlights what makes them uniquely qualified for this opportunity! We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work. **Job Details** **Job Family** **Sales & Business Development** **Job Function** **Sales & Business Development - Franchise Engagement** **Pay Type** **Salary** **Travel Percentage** **20** **Hiring Min Rate** **73,000 CAD** **Hiring Max Rate** **101,000 CAD**