**Job Description Summary** How about becoming a maker of possible? For more than 125 years, we’ve pursued our Purpose of advancing the world of health™. We relentlessly commit to a promising future by developing innovative technologies, services and solutions, helping the healthcare community improve safety and increase efficiency. It takes the imagination and passion of all of us at BD, from the manufacturing to marketing of our products, to look at the impossible and find transformative solutions to turn dreams into possibilities – For people today, tomorrow and beyond. Become a maker of possible with us! With innovative pre-fillable syringes, self-injection systems, safety systems and needle technologies, the Pharmaceutical Systems (PS) team offer an extensive selection of solutions designed to protect, package and deliver drug therapies. ISC Expert Investigator The Expert Investigation lead is responsible to provide leadership on critical and complex investigations related to BS-PS Portfolio PFS and ADDS, resulting from, but not limited to, customer complaint; QN (Quality Notification), CAPA… He / She leads the investigation providing direction, pace and priority, ensuring root cause analysis methodology is well followed driving the investigation team. He / She will be responsible of the internal communication / report out to the Investigation / Problem solving governance; Tier #1 & Sales customer facing team and will be a key contributor to external (Customer) communication **Job Description** **Job Responsibilities:** + Responsible to lead, plan and coordinate the investigation that he/she is responsible of. + Responsibility to defines the best strategy to implement the sooner, first a containment, second to find the root cause and third to propose resolution to the issue. + Will have to document. + Process expertise as a reference to complex investigations. + Manage escalation of process improvement actions. + Responsible to standardize improvement across the network. + Communicate with customers on investigation progress and corrective actions. + Lead the implementation teams through or complaint resolution. **Education and experience:** + B.S., M.S. in engineering, project management or other relevant discipline with min. + 10-15 years of industrial experience. + BD-PS PFS and ADDS product technical and value chain knowledge. + Knowledge in pharma device or drug delivery industry is a plus. + Scientific background with mechanical, industrial, physical or Chemical expertise. + Experience / Background in investigation or root cause analysis. **Knowledge and skills:** + Knowledgeable in DMAIC or similar methodology. Six Sigma GB/ BB an asset. + Structured mindset w/ planning skills (Proactivity / anticipation). + Communication skills on complex technical topics. + English is mandatory. + Advanced critical thinking ability. + Big picture thinking ability. + Creative, Lateral thinking ability. + Try and Fail and Learn mindset. + Strong BD-PS product and process knowledge. + Broad PS Network. + Leadership : motivates and provides direction to the Team. + Takes accountability of delivering + Think fast (Go, Try and Learn mindset rather Right the First time) + Uses influencing skills when required + Customer facing experience is a plus. _“BD values equity in the workplace without discrimination for any disability, class, ethnicity, age, religion, gender identity or sexual orientation.”_ Required Skills Optional Skills . **Primary Work Location** MEX Cuautitlan Izcalli **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.