Building Location:Business Service Center

Department:1007650 CUSTOMER SUPPORT - EH SS

Job Description:The Business Support Analyst I focuses on analytical needs of department leaders and projects supporting the Information Services (IS) department with a core focus on technology contracts. Successfully supports initiatives and projects and coordinates effectively with team members across many departments. Is working to become familiar with IS departmental structure and major cost drivers associated with the department. Effective at owning lower -mid complexity issues and acting as a liaison between Legal, Contract Admin, Supply Chain, Finance, and IS teams. Assists with project management activities related to special IS project initiatives. Supports business functions of a large, complex IT department; Financial analysis, contract analysis, service analysis, reporting, etc. This position requires strong independent decision making and communication skills.

Key Activities:
• Focuses on contract & contract portfolio management, projects, project support, and IT business unit support
• Process improvement, current state documentation, process development, training
• Preparing reports, creating process diagrams, researching contracts
• Documentation, data gathering/analysis, planning, communication, requirements gathering
• Manages contract notification and reporting
• Creates and monitors termination and renewal reports
• Monitors and updates the contract database
• Reviews contracts and manages follow ups
• Extracts key information and creates reports
• Problem solves contract issues; seeks clarity from subject matter experts

Education Qualifications:

Bachelor’s Degree 
OR Associates degree plus 2 years of related experience 
OR five or more years of related experience

Licensure/Certification Qualifications:

FTE:1

Possible Remote/Hybrid Option:

Hybrid

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:8:00 AM

Shift End Time:4:30 PM

Weekends:

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline:

Compensation Range:

$56,721.60 - $85,092.80

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.