Job Title: Project Lead, iOPS India & CRM Migration
Job Location: UniOps Bangalore
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
ABOUT UNIOPS:
Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are excited about becoming a part of the biggest transformational programs across Supply Chain and Customer Experience then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE:
Program Leadership & Delivery
Lead end-to-end delivery of digital transformation programs encompassing claims processing, cash collection and supply chain planning capabilities
Manage implementation timelines, resource allocation, and stakeholder communications across multiple workstreams
Coordinate delivery activities across distributed teams spanning varied skillsets, multiple geographic locations and time zones
Ensure program deliverables meet quality standards, budget constraints, and timeline commitments
Platform Management & Integration
Oversee the implementation and optimization of Pega-based claims management processes for India
Drive HighRadius cash collection platform deployment and process integration for India
Manage Kinaxis planning platform implementation and configuration for India
Lead migration of multiple existing modules of CRM and enhancement of capabilities within existing CD Tech Stack
Lead identification of best destination architecture for financial capabilities of CRM
Ensure seamless integration between platforms and legacy systems
Team Leadership & Collaboration
Lead by technical understanding and collaborative solutioning across multiple systems
Manage and mentor distributed delivery teams including developers, business analysts, and technical specialists
Foster collaboration between internal teams, vendor partners, and external consultants
Facilitate cross-functional workshops and stakeholder alignment sessions
Build and maintain strong relationships with business stakeholders and technology partners
Digital Transformation Strategy
Identify opportunities for process optimization and automation
Drive adoption of best practices in agile delivery methodologies
Champion change management initiatives to ensure successful user adoption
WHAT YOU NEED TO SUCCEED
Experiences & Qualifications
Bachelor's degree in Technology, or related field; MBA or relevant advanced degree preferred
5+ years of experience in program/project management roles within technology delivery
3+ years of hands-on experience managing large-scale platform implementations (preferably in financial services, insurance, or similar industries)
Proven track record of leading distributed teams across multiple locations and time zones
Demonstrated experience in digital transformation programs with measurable business outcomes
Preferred Qualifications
Professional certifications in project management (PMP, Prince2) or agile methodologies
Previous experience in financial services, insurance, or regulated industries
Experience with cloud-based platform implementations and migrations
Background in business process reengineering and optimization
Skills
Technical Knowledge
Working knowledge of Pega or SAP CRM platform capabilities and implementation approaches
Familiarity with HighRadius or similar cash collection/financial process automation tools
Experience with Kinaxis or comparable supply chain planning platforms
Understanding of modern technology stacks and integration patterns
Knowledge of agile delivery methodologies (Scrum, SAFe, or similar frameworks)
Leadership & Communication Skills
Strong leadership presence with ability to influence without direct authority
Excellent stakeholder management and communication skills
Experience managing vendor relationships and external partnerships
Proven ability to navigate complex organizational structures and competing priorities
Our commitment to Equality, Diversity & Inclusion
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."