DHL eCommerce UK is one the UK’s leading integrated parcel businesses.  As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.

Excellence. Simply Delivered.  That is what we do

We are currently hiring for an Invoice Query Administrator based in Slough on a hybrid working basis (3 days working from home – after probation period) Monday - Friday 9am - 5.30pm offering a salary of £24,300.

The invoice Query Administrator is responsible for logging, investigating & resolving customer invoice queries.

Key responsibilities:

Input customer invoice queries received by telephone or in writing Investigate queries, calculate any credit due and recommend credit value where necessary, in particular specific credit reason Work within specified timescales for resolution of Invoice Queries within allocated locations To assist outside of allocated locations as required. To complete daily & weekly log sheet of work processed

Experience & Skills Required:

Customer Service experience Excellent telephone manner Knowledge of Microsoft Word, Excel & Outlook Team player with ability to remain focused on task

About Us:

Our attributes are the lifeblood of everything we do.  We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment.  We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mindset and commitment to deliver ‘Right 1st Time’ for all of our customers.

As well as offering a competitive salary and 25 days holiday, we also offer a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.