Please note:

Candidate must be open to flexible scheduling. Work in a variety of shifts an any day - Monday through Sunday - between the hours of 7:00 am and 11:00 pm. 

Summary:

The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

 

CORE COMPETENCIES:

Detail Oriented Communication SkillsProblem SolvingOrganizing SkillsCustomer FocusEthics and Value

 

SCOPE AND IMPACT OF JOB:

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.

 

PRIMARY RESPONSIBILITIES:

1. Operational Administration

• Assure equipment is operational and test stations are free of extraneous materials

• Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

• Communicate and work with VSS technical support to investigate and fix technical issues

 

2. Customer Service

• Review test roster and prepare accordingly for candidates including special accommodation preparation

• Check in candidates and verify identifications

• Explain the test process briefly

• Help candidates to place all personal belongings in a personal locker

• Escort examinee to assigned test station

• Help the examinee begin the tutorial/test

• Answer any questions before the timed portion of the test begins

• Monitor examinees

• Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing centre itself

• Print the test results after the candidate completes the test

 

3. Quality Assurance and Continuous Improvement

• Ensure the adherence to the Pearson Professional Centre quality and security measures

• Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

 

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

• 0-6 years customer service experience 

• Exposure in a testing environment strongly preferred

• Experience with Microsoft Office and Windows applications.

 

Knowledge and Abilities:

Customer service skills.Strong written and oral communication skillsAbility to communication both technical and functionalAbility to work independently Effective time management skillsAbility to handle a reasonable amount of stress Strong attention to detailProblem solving skillsAlertness and courageEthics and trustKnowledge in operating a computer, fax, and other office equipment

 

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:

• Be comfortable to work in a quiet testing environment

• Be flexible in work hour