REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience: 
• 6 months customer service experience required
• Exposure in a testing environment strongly preferred
• Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities: 
• Customer service skills required
• Strong written and oral communication skills 
• Ability to communication both technical and functional
• Ability to work independently
• Effective time management skills
• Ability to handle a reasonable amount of stress
• Strong attention to detail
• Problem solving skills 
• Alertness and courage
• Ethics and trust
• Knowledge in operating a computer, fax, and other office equipment

Other (license/certification): 
• Annual Pearson Professional Centers certification for Test Administrator required
• Must pass re-certification annuall

PRIMARY RESPONSIBILITIES 
1. Operational Administration
• Assure equipment is operational and test stations are free of extraneous materials
• Review transmissions logs (uploading of current day’s test results & daily downloading of 
examinations and site schedule) from software that automatically connects to hub system 
periodically 
• Communicate and work with VSS technical support to investigate and fix technical issues
• Test Center cleaning if applicable

2. Customer Service
• Review test roster and prepare accordingly for candidates including special 
accommodation preparation
• Check in candidates and verify identifications
• Explain the test process briefly
• Help candidates to place all personal belongings in a personal locker 
• Escort examinee to assigned test station
• Help the examinee begin the tutorial/test
• Answer any questions before the timed portion of the test begins
• Monitor examinees 
• Record and report all problems or discrepancies in a timely and efficient manner that 
arise in connection with an exam, a candidate or the testing center itself
• Print the test results after the candidate completes the test

3. Quality Assurance and Continuous Improvement
• Ensure the adherence to the Pearson Professional Center quality and security measures 
• Recognize and identify potential areas where existing policies and procedures require 
change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS
Physical requirements: 
• Be comfortable to work in a quiet testing environment
• Be flexible in work hour