Labcorp is seeking a Site Support Assistant to join our team at Bangalore

Work Schedule

Rotational shifts (including night shifts 9 PM - 6 AM)

Job Responsibilities

Ensure patient safety remains the top priority in daily operations

Promptly escalate any patient safety issues requiring resolution

Manage, organize, and ensure timely communication with investigator sites or their representatives

Provide administrative support to Global Investigator Services (GIS) and coordinators

Prepare and deliver airway bills and shipping documentation

Follow up on delivery errors and coordinate with appropriate departments until resolution

Communicate specimen pending arrival reports and request shipments

Assist with Investigator Portal or Sponsor Portal access and related queries

Compile and communicate updates on new policies or procedures

Support query resolution activities

Update databases with accurate site information for follow-ups

Escalate information to assigned global coordinators as needed

Resolve simple to moderate system-generated hold issues

Investigate and respond to project-related queries via communication channels

Ensure compliance with departmental guidelines and company standards

Document service failures and collaborate with teams for resolution

Escalate unresolved issues to management when necessary

Maintain and update training documentation

Review SOPs and related documents in a timely manner

Track and report workflow data within agreed timelines

Maintain continuous learning objectives

Complete onboarding and mandatory corporate/departmental training

Attend required meetings

Participate in ongoing process and system training

Perform all other duties as assigned

Minimum Qualifications

Bachelor’s degree or equivalent work experience

Strong written and verbal communication skills

Good organizational and multitasking abilities

Proficiency in Microsoft Office (Excel, Word, Outlook)

Ability to work in a team-oriented environment

Strong attention to detail and problem-solving skills

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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