The Investigation Specialist position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Investigation Specialist will be required to engage proactively with the team members and team leads, department management, and other company specialists and third party vendors to accomplish goals.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.