Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

The role supports the Club Services and Inventory team, ensuring the department as a whole can deliver a high level of customer service and reservation services to Points Owners, together with management of partner programmes and inventory growth requirements.

Key Responsibilities:

Whilst not an exhaustive list, key responsibilities are:

Support the department objective of delivering a high level of customer service to Club Points Owners through the Club Services centre, on-line website and communications.On-going support of Club Services to ensure high customer satisfaction levels.On-going support of Inventory Team to establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Vacation Club Resorts and Minor Hotel Group brands and other MINOR departments.Support inter-department communications and facilitate the booking process related but not limited to Club Services and Inventory Team between the Call Centers, Contract Admin Team, Resolutions Team, Resort Operation Team, and Finance and Accounting Team, through managing allotments and resort/partner relationships.Liaising with new partners and/or resorts to set up accounts and maintain a good on-going relationship.Potentially support the sourcing of new partner or resort contacts to expand options with the Club portfolio.Document workflow for all department processes and review for streamlining and improvement, including but not limited to translations, printing and scanning documents.Serve as in-house trainer and user coordinator for IT systems and tools (e.g. Echo, Salesforce, Hotel Manager and AVC website, WeChat mini programme, Line Official Account), as well as interface with external systems and service providers; including but not limited to English-Thai e-content checks and updates, liaising with local IT for both hardware and software setup, managing resorts’ and/or partners’ systems.Regular audit of Owner website and OTA’s to review any potential concerns/conflicts and errors, and report to the appropriate department to amend.Assist with the administration of systems and data such as supporting the preparation of daily, weekly, monthly and year to date reports.Execute all processes related to owner e-communications, such as newsletters, greetings, promotions, club fee invoicing and other outbound campaigns.To keep a digital photo library for business use.To keep records of all the updated artwork for future reference.To make sure that the graphics workspace is clean and organized in a workflow manner at all times.Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external, in line with company values.Facilitate department activities in support of the leaders’ objectives and requirements.Complete other tasks that may be assigned by Management from time to time.

Manage Systems:

Provide support to update the Club’s Systems (Echo, Hotel Manager, Web) where needed, including but not limited to rectifying property information.Administer external partners systems to make bookings for Club Points Owners.Manage all allotments in all systems to maximise yield and minimise costs associated with affiliated programmes.Ensure available systems technology is fully utilized and understood according to property specific business mix and requirements.Set, monitor and maintain high standards of data quality through system maintenance.

Manage Affiliated Partner Programmes:

Manage exchange programmesMaintain reconciliation reports for Partner ProgrammesManage Conversions and Deposits to Partner ProgrammesManage communications with PartnersManage all incoming bookings from Partner Programmes

Qualifications1 year-experience in similar role desirableBachelor’s degree (desirable)English and Thai written and verbal skillsCompetent using Microsoft Office and computer literate

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