**Career Area:** Supply Chain and Logistics **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **IT IS YOUR TIME!** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. **Important:** + **Don’t forget to include a resumé in English in your profile in Workday.** + **Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.** **Job Summary:** This opportunity is to join the Dealer Aftermarket Collaboration team, responsible for ensuring that Caterpillar Dealers in Latin America have quick and efficient access to the parts needed to service our customers’ machines and equipment. The role focuses on providing direct support to the Dealers by monitoring availability, tracking orders, and resolving various demands with agility and accuracy. Beyond operational support, this position plays an active role in initiatives that make a difference: conducting trainings and workshops and contributing to strategic projects that directly impact the area’s performance. This opportunity is for individuals who thrive on challenges, enjoy working in dynamic environments, and value global connections. **What You Will Do:** + Serve as the main point of contact between Caterpillar Dealers and the company’s internal structure. + Act with agility and intelligence to ensure the spare parts supply chain across Latin America runs smoothly. + Integrate diverse teams and departments to collaborate in solving problems. + Manage a high-intensity routine, handling high-priority orders (e.g., machines down in the field). + Resolve issues with speed and creativity, maintaining operational excellence. + Escalate critical matters when necessary. + Communicate fluently in Spanish and English, as most interactions occur in these languages. + Master internal processes, understand Order Management rules, and know how to engage the right people. + Adapt to a dynamic environment with constant changes and emerging demands. + Be prepared for extended working hours and busy days, with a focus on continuous learning. + Take advantage of the opportunity for professional development, connecting with multiple teams across the company. **What you have – Skills:** + **Business Acumen:** Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. + **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. + **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. + **Adaptability:** Ability to adjust swiftly and effectively to changing conditions, environments, or expectations – being able to re-prioritize tasks when needed without losing focus. Resilient in the face of uncertainty or stress and open to learning new methods and embracing change **Basic Qualifications:** + Bacheloor’s Degree. + Pre Advanced English. + Pre Advanced Spanish. + Professional experience in customer service, logistics, materials planning, or transportation. + Willingness to work on-call shifts outside regular hours, based on demand (not frequent). **Top Candidates will have:** + Advanced/Fluent English. + Advanced/Fluent Spanish. + Previous experience in supporting Caterpillar Dealers or working in the spare parts department. + Familiarity with ERP systems (e.g., SAP, Oracle) and CRM/SPM tools. + Advanced knowledge of parts systems, including PartsVIZ, Parts Order Management Portal, Aftermarket – Item Scout, and SPM. + Solid understanding of Caterpillar products and their applications. **This position requires the candidate to work on-site five days a week.** **Some of the offered benefits*:** ·Medical plan ·Dental plan ·Medicines reimbursement ·Psychological, Legal, Social and Finance Support Program ·Private pension plan ·Profit share ·Meal assistance ·Christmas basket ·Transportation ·Life and personal insurance ·Extended maternity and paternity leave ·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport *Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html \#LI **Posting Dates:** August 12, 2025 - August 19, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .