Job Description Day to Day: Insight Global is looking for an Operations Support Specialist to support one of our clients out of Mexico City, MX. This Support specialist will provide day-to-day user support for Atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams. This role requires one to be onsite 4 days a week in Mexico City. Compensation: $70,000 to $100,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include: • Christmas Bonus (equivalent to one month's salary). • 12 days of initial vacation (increases with seniority). • Vacation Bonus. • Food Card. • Savings Fund. • Flexible compensation package (8%). • Performance Bonus. • Profit Sharing (variable). • 10 Company Holidays (5 official + 5 additional). • 5 Flexible days. • Optional Pension Plan. • Life Insurance. • Medical Insurance (up to 750k pesos coverage). • Subsidized Cafeteria. On-site medical attention. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must haves:  • 5+ years of experience with experience with Atlassian Jira Cloud  • Experience using a ticketing/ITSM system  •Practical scripting or automation experience