Job Description A client of Insight Global is seeking a Tier 3 Support Engineer to support the Unified Contact Center Enterprise (CCE). The Tier 3 Support Engineer is a senior technical expert responsible for resolving the most complex and escalated issues related to Contact Center Enterprise (CCE). This role requires deep technical knowledge and the ability to work closely with customers, partners, and engineering teams. On a day to day basis you will be supporting the Tier 2 support level as a more technical point of contact. You will be responsible for looking at the issue and understanding what the root cause issue is. From there, you will loop in the proper point of contact for remediation. During this time you will be responsible for communication with the customer. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 10+ years of experience troubleshooting and problem resolution for escalated technical issues Experience in following Cisco technologies: ICM (UCCE), CVP, Finesse, CUIC, Cloud Connect, LiveData, IdS, VVB Extensive experience with Cisco networking, collaboration, or security technologies. Strong analytical and problem-solving skills for complex technical issues. Ability to communicate effectively with technical and non-technical stakeholders. Experience with Cisco TAC processes and tools is a plus. Provide on-call and after-hours support Relevant Cisco certifications (e.g., CCNP, CCIE) preferred. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.