Job Description Insight Global will provide a team of engineers to complete application packaging, wrapping, and testing services to Insight Globals customer for all in-scope customer applications as a managed service. Insight global will validate those requirements for gathering, packaging, wrapper creation, and the User Acceptance Test (UAT) with the customer to facilitate the processes. We will ensure they align with the customer's policies and processes for all Application Packaging steps. The service will utilize the customer's Windows/Mac Installer technologies and Customer deployment technologies and/or tools, such as the Software Delivery Website (SDW) tool, to create .msi-file-based deployable applications, including wrappers, for use by the customer in its business environment. Responsibilities: • Monitor request portal to triage incoming requests. • Manages an application deployment request queue. • If a request is valid, get basic information from the customer and assign the request to an appropriate person. • Project coordinators also monitor requests to identify problems and create status reports. • Identifies and assigns the request from a pre-defined pool of roles and resources. • Establishes good rapport with requesters. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • A clear and concise communicator with exceptional organizational skills and an eye for detail. • Someone who can work cross-functionally within the organization, work independently when needed, meet deadlines, and make sound decisions based on data and stakeholder feedback. • Analyze problems and escalate issues promptly for quick resolution. • Comfortable and excels in Queue Management software like SNOW/BMC or equivalent and MS Office: Word, PPT, Excel, etc. • Education: Certifications in Project/Program Management.