At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Be exceptional service – oriented Travel Counselor in order to satisfy our demanding clients. Prioritizes customer commitment and service as the most urgent and important aspect of own work, Enable the attend customers calls, chats or emails for Online channel. Responsible for advice and guide customers on the website. Assistance to amends, change or cancel customers’ bookings. Perform all the reports, fulfill the administrative tasks like charges, refunds and amendments, cancellations of land and air products.  Be multi – skill oriented and teamwork so that they would handle different processes. Achieve, keep and exceed our monthly productivity and quality goals. Ensure that bookings fulfillment is correctly and well documented in each reservation.

Minimum Qualifications

Responsible of attends customer Online calls, emails, and chats. Provides a high quality service avoid any customer dissatisfaction. Responsible of fulfillment for each bookings. Responsible of generation for daily call reports. Follow up cases with different vendors and maintain a strong communication with them. Correct review for reschedule airlines itineraries and inform to customers. Report faults and errors on the page that find. Generate, monitor and provide support to blue box, and ATO initiatives.

Preferred Qualifications

Typically holds a Bachelor’s or Technical Degree in Tourism or other related to customer services experiences.

Advanced and highly experience in call centers and GDS systems. English full writing and speaking proficiency is required, Demonstrated medium proficiency in Microsoft applications such as Excel & Word. High and proved excellent customer service sense and first contact resolution. Solid ability to understand customers’ needs, always seeks the best solution or combination of solutions, for the mutual benefit of AXP and the customer or client. Demonstrated ability to operate in complex situations and under pressure. Strong listening and communication skills and consistently follows customer issues through to resolution. Cooperation to a positive team environment, focused on teamwork and ownership. Influences others when appropriate: can make sales, gain agreement or get buy in for ideas. Highly sensitive to detect opportunities, offers appropriate, innovative ideas to solve problems or improve processes when routine approaches aren't working. Creates and/or follows plans to achieve work objectives; adapts when priorities change. Shows personal determination, optimism, resilience, and stress tolerance despite difficulties and setbacks.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.