International Order Management Specialist – Dubai
As an International Order Management Specialist based in Dubai, you will play a key role in ensuring Stryker’s customers receive exceptional service through seamless order management, on-time delivery, and efficient operational support. Reporting to the International Customer Service Manager, you will coordinate orders, shipments, and documentation, support processes, and assist with tender submissions. This is an exciting opportunity for a proactive, detail-oriented professional who thrives in a collaborative, fast-paced environment and wants to make a tangible impact on customer satisfaction and business success.
What You Will Do
Coordinate customer orders, ensuring timely processing, confirmation, shipment, and accurate documentation.
Audit and manage inventory, liaising with warehouses and 3PL partners to maintain stock availability and rotation.
Provide client support, including managing returns, credits, repairs, and responding to customer inquiries.
Support internal teams with operational and business support, including price checks, availability, reporting, and document preparation.
Assist with tender preparation and submission by gathering required documentation, ensuring compliance with internal and external requirements.
Maintain customer and distributor records, including letters of authorization, agreements, and order history.
Collaborate with Finance, RAQA, Purchasing, and Technical Service teams to ensure compliance and timely resolution of operational issues.
Participate in projects and initiatives to improve customer service, processes, and operational efficiency.
What You Will Need
Required:
Bachelor’s degree in Business, Logistics, or related discipline, or equivalent experience
0-4 years’ experience in customer service, order management, or operational support within an international environment
Experience in ERP systems (Oracle, SAP) and reports in Power BI
Excellent command of English and Arabic, both written and spoken
Strong analytical, organizational, and problem-solving skills
Ability to take ownership, work independently, and collaborate with diverse teams
Preferred:
Knowledge of international trade and export documentation
Experience in medical device or healthcare industry
Diversity is important to us. We welcome applications from people regardless of their ethnic, national or social origin, gender, disability, age, or sexual identity.
Please note that the internal job title may differ from the advertised title.
Travel Percentage: 10%