An IM professional, within Global HR, who will be responsible for:

Receiving emails/tickets via Tier 1 Mobility and resolve them if in scopeAttending to ING employee concerns and raise escalations to Senior Advisor/Circle Lead, if necessaryWorking closely with IM AdvisorsCompleting additional tasks delegated by the Circle LeadAssisting in the creation of WPI for IM policies and processesOwning the resolution of complex queries and concerns of ING employees, ensuring timely, accurate, and value-add responsesEnsuring contact with local IM SPOCs and HR In-Country process teams to develop and maintain a strong knowledge of country specific processesCreating and managing cases in Service Now including outstanding issues and concernsParticipating in audit activities, if necessary, to ensure processes meet business controls requirementsEnsuring compliance in line with ING policies and procedures especially when dealing with third party vendors

If you are good at:

Mapping, monitoring, and optimizing global HR processes, operations, and services together with Global HR Process owners, Service Center colleagues, and Global HR colleagues. In this role, you ensure that processes remain lean, employee-centric, and compliantInitiating Immigration, Relocation, and Tax services for ING’s International Mobility ProgramManaging foreign locals and facilitating relocation to the hiring/receiving countrySending initial communication and consent form to foreign locals and following up in case the latter has not been signed yetDriving operations in the global International Mobility space including co-designing the global International Mobility policies, processes, supporting tools and governance in close cooperation with Community of Expertise (CoE) partnersParticipating to identify and improve on Workday processes for a global consistent way of working for International Mobility population. You are also expected to work on the full interfacing between the tooling of the external vendorsCoordinating with Recruitment and Home/Host People Services for any requirements necessary for the assignmentWorking closely with the other expertise teams and HRBPs and support them with international mobility issues in line with the operating model. You ensure that stakeholders are informed and guided in dealing with any process changes. Within the other expert teams, business lines and countries, you become a trusted advisor who can effectively help to implement the way of working with a shared services center