At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Internal Audit Group at American Express

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

How will you make an impact?

The Director – Quality Assurance & Improvement Program (QAIP) leads the QAIP team, oversees the planning, execution and reporting of quality assurance (QA) reviews and initiatives, and helps grow and develop the QAIP team to provide strong credible challenge over audit execution and operational processes to build strong credibility and influence across the department.

Key Responsibilities:

Oversee teams of professionals to execute multiple QA projects / reviews at once, ensure alignment with professional and department standards, budget, and deadlines using a flexible resourcing strategy that optimizes the use of highly qualified professional staffPlan QA projects / reviews, define objectives and scope, and coordinate with control groups to ensure effective execution; conduct L2 reviews throughout the review in alignment with methodologySupport the development of the annual QA planProvide clear direction and oversight of review activities during planning, execution, and reporting phases to ensure quality and timely deliveryChampion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights by identifying and recommending IAG methodology, practices, and team ways of workingLeverage strong risk management knowledge to assess relevance of findings, potential exposures, materiality and demonstrate awareness of big picture issues, identify thematic findings and present findings as well as recommendations to senior IAG leadership to enhance IAG processes to align with industry standardsDevelops and maintains mutually beneficial working relationships with senior management of assigned IAG processesWork with Manager / Senior Manager to conduct post- review feedback discussions with team members to provide actional feedback, support development, and recognize accomplishments; leverage feedback results to implement process improvements into future reviewsRecruit, supervise, coach, mentor, and develop staff to build high-performing teams, fostering continuous learning and professional growth

Minimum Qualifications:

8+ years of audit experiencePrior experience working at a Big Four / G-SIBHas strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gapsEffectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilitiesGuides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk based insightsGuides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworksStays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leadersProven ability to lead teams and manage multiple projects and provide quality review across deliverablesStrong knowledge and appreciation of IA standards, regulatory, and financial industry guidance and best practices relevant to Internal Audit requiredUnderstanding of regulatory, accounting, and financial industry guidance and best practices relevant to the business, including technology and data implications

Preferred Qualifications:

Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualizationProfessional certification: CPA, CIA, CISA or other relevant industry certification Direct experience in quality assurance reviews related to Internal AuditExperience in auditing: Enterprise Risk Management, AML, Regulatory Compliance, Finance, Capital Planning,  and Financial Crimes 

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.