**Description:** **Multiple departments under the Front Office Department, including but not limited to Front Desk , Concierge and Guest Services.** **What We Offer** 1. **A professional training system to help you quickly master work skills.** 2. **A good work environment and a warm team atmosphere, allowing you to feel joy and warmth at work.** 3. **Outstanding interns during the internship period have the opportunity to be offered formal employment.** **We look forward to your joining and creating a better future together!** **Qualifications:** **Job Responsibilities** 1. **Front Desk: Assist in handling guest check - in and check - out procedures, answer guest inquiries, and handle simple complaints.** 2. **Concierge: Provide luggage storage and handling services for guests, arrange transportation, and introduce information about surrounding attractions.** 3. **Guest services: Transfer calls promptly and accurately, and offer various information inquiry services to guests.** 4. **Job Requirements** 5. **Have a passion for the hotel industry, possess good service awareness and communication skills.** 6. **Be able to adapt to a fast - paced work environment and have strong problem - solving abilities.** 7. **Have basic English listening, speaking, reading, and writing skills. Previous hotel internship experience is a plus.** 8. **The minimum internship duration is six months.** **Primary Location:** CN-Shenzhen **Organization:** Park Hyatt Shenzhen Futian **Job Level:** Full-time **Job:** Training Program **Req ID:** SHE002960 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.