PPG's IT Operations Center (ITOC) is seeking a student or emerging professional to join our high-impact global team. As an ITOC Analyst, you will be part of a dynamic environment supporting PPG’s mission-critical infrastructure. This role focuses on monitoring, incident response, server administration, and the resolution of IT systems and network-related issues across a global enterprise environment.

You will be responsible for handling real-time alerts, managing server health, ensuring data integrity through backup and recovery processes, and working closely with vendors and internal teams to maintain operational stability.

Key Responsibilities

Analyse, troubleshoot, and resolve infrastructure and network alerts using monitoring tools and dashboards.Monitor, manage, and maintain the health and performance of Windows and Linux servers.Perform and verify scheduled backups, support disaster recovery procedures and recovery testing.Follow knowledge base articles to resolve incidents and fulfil service requests.Supervise and manage the resolution of technical issues by working closely with cross-functional IT teams.Engage with ISPs and other service providers to support, troubleshoot, and escalate connectivity issues.Coordinate remotely with local site contacts to resolve circuit, hardware, or configuration problems.Escalate critical issues appropriately to specialized support or engineering teams.Complete project tasks as assigned by the ITOC Shift Supervisor in a timely and accurate manner.

Requirements

Strong understanding of networking protocols (TCP/IP, BGP, OSPF, DNS, DHCP, etc.)Experience in network monitoring tools (SolarWinds, PRTG, Palo Alto, Prognosis)Familiarity with firewalls, switches, routers, and load balancers (Cisco, Fortinet)Knowledge of VPN, WAN, LAN, and SD-WAN technologiesAbility to troubleshoot network outages, latency, and performance issuesExperience with Windows and/or Linux server environmentsHands-on experience in server provisioning, configuration, and maintenanceKnowledge of backup and recovery procedures (Veeam, Commvault)Familiarity with virtualization platforms (VMware, Hyper-V)Understanding of patching and security hardening best practicesExposure to Active Directory, DNS, DHCP, file/print servers

Development Opportunities

Access to industry-specific e-learning platformsMentorship and guidance from experienced IT leadersOpportunities to participate in internal knowledge-sharing and global IT eventsTime and support for professional growth and skill-building

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
 

\nAbout us:

\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
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\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
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\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
\n We are “One PPG” to the world.
\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.

\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

\n \n PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
\n \n Benefits will be discussed with you by your recruiter during the hiring process.