**Description:** **Program Overview** This is a core specialization within the 6–12 month talent development program, designed to develop future hotel operations leaders with exceptional service awareness, strong operational insight, and outstanding communication and coordination skills. Through structured training, on‑the‑job operational exposure, cross‑department collaboration, and professional skill enhancement, participants will gain comprehensive mastery of Front Office operations and guest experience management. They will progressively grow into professional leaders capable of guiding teams and elevating guest satisfaction. It will help participants gain an in‑depth understanding of the Front Office’s critical role within overall hotel operations. Through hands‑on tasks and project‑driven learning, participants will continuously refine their service mindset, strengthen operational sensitivity, and create exceptional guest experiences and stable operational value for the hotel through practice and reflection. **Qualifications:** **Qualifications** - **Education** : bachelor's degree or equivalent in hospitality/related field - **Language Skills** : a good working knowledge of English and proficiency in local language is an advantage - **Experience** : relevant internship & work experience in hotel or hospitality operations is an advantage - **Skills** : strong communication & interpersonal skills, creative problem-solving, and cultural awareness - **Personal Attribute** : passionate about hospitality, high adaptability & resilience, and curious about global hospitality trends **Primary Location:** CN-31-Shanghai **Organization:** Hyatt Centric Zhongshan Park Shanghai **Job Level:** Full-time **Job:** Training Program **Req ID:** SHA003952 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.