**Whats the role** The B2C Field Technician is responsible for installation and repair of B2C and SMB/B2B services. Technicians must maintain strong customer relations and provide top quality service to customers **What you'll do**  Diagnose and/or correct all technical problems (TV, Hi-Speed Internet, and Voice services) to the satisfaction of the customer and in accordance with company/international specifications.  Ensuring restoration of customer service (video, voice, or data).  Repair or replace antennas, customer modules, routers / and access devices, and associated wiring.  Troubleshoot service-related problems.  Repair and replace any damaged equipment: ONT, CM, modems, routers, set-top box and telephones.  Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers.  Successfully troubleshoot customer issues with field test equipment (OTDR, light meter, RF measurement equipment)  Complete Company documentation pertaining to calls in accordance with the department processes and standards.  Complete all service change requests in a timely professional manner.  Complete all assigned jobs within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated.  Installation of all RF/Fiber services provided by using standard installation practices and procedures.  Educate customers in the operation of equipment and company products.  Complete Company documentation pertaining to work orders in accordance with the department processes and standards.  Keep all appointments and complete all installation requests in a timely and professional manner.  Performs upgrade to existing service at customer premises.  You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.  Maintain and ensure that all assigned tools, equipment’s, and vehicle are in good working condition. **Knowledge and Experience**  Minimum 2 years’ experience as an installer within a telecommunication Company  Technical diploma or certificate in Electronics/Telecommunications **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why join us** Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **Knowledge and Experience**  Minimum 2 years’ experience as an installer within a telecommunication Company  Technical diploma or certificate in Electronics/Telecommunications **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why join us** Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **What you'll do**  Diagnose and/or correct all technical problems (TV, Hi-Speed Internet, and Voice services) to the satisfaction of the customer and in accordance with company/international specifications.  Ensuring restoration of customer service (video, voice, or data).  Repair or replace antennas, customer modules, routers / and access devices, and associated wiring.  Troubleshoot service-related problems.  Repair and replace any damaged equipment: ONT, CM, modems, routers, set-top box and telephones.  Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers.  Successfully troubleshoot customer issues with field test equipment (OTDR, light meter, RF measurement equipment)  Complete Company documentation pertaining to calls in accordance with the department processes and standards.  Complete all service change requests in a timely professional manner.  Complete all assigned jobs within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated.  Installation of all RF/Fiber services provided by using standard installation practices and procedures.  Educate customers in the operation of equipment and company products.  Complete Company documentation pertaining to work orders in accordance with the department processes and standards.  Keep all appointments and complete all installation requests in a timely and professional manner.  Performs upgrade to existing service at customer premises.  You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.  Maintain and ensure that all assigned tools, equipment’s, and vehicle are in good working condition.