The SkillBridge Program for this future Community Partnership Manager is designed to align with their prior experience and the needs of our 37 offices across Southern CA and Arizona. Each phase of the training will include assessments to ensure understanding of the curriculum.   The training will be delivered remotely, with the manager participating in various hybrid activities to build the relationships with existing internal employees and external stakeholders. They will also receive mentoring and networking opportunities within the Pediatric Associates organization to familiarize themselves with key functions across the organization.  

Week

Training Focus

Week 1

Orientation: Learn basic org structure, introduction to various workstreams, align on Manager goals, and meet key team members/shadow clinics.

Week 2

Orientation part 2: Understand the organization’s strategic goals, systems, and review data. Continue to meet internal stakeholders, and create new patient referral source list.

Week 3

Data analysis in visits and patient panels: Identify trends and drivers of patient growth and attrition. Meet with stakeholders to deep dive into drivers. Develop a method for how office staff can track the source of new patients.

Week 4

Vision mapping: Identify differentiators for our brand/platform. What makes us unique, and what attracts new patients to us? 

Week 5

Payor research: Learn what programs our payors organize and offer that would be prime opportunities for patient growth and retention.

Week 6

Proficiency: Work independently with minimal assistance.

Week 7

Proficiency and process improvements: Begin identifying and contributing to process improvements.

Week 8 and beyond

Increased independence: Continue to be present in the geographies where we have clinics, meet in person with stakeholders, and execute action plans for growth.