Work Flexibility: Hybrid or Onsite

This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are timely delivered in accordance with the project objectives and implementation plan.

The Resource will cooperate with all the major functions of the Operations & Logistics department such as Customer Service Manager, Customer Service Supervisors, Customer Service Specialists, Asset Management, Warehouse, Kit Room to achieve “Best in Class” results for the assigned duties.Ensure all Compliance, SOX, FCPA and other policies and regulations are applied and followed during the execution of the project.Works under immediate supervision reporting to a CS Supervisor or CS Manager.

 

Interface Activities:

Electronic invoice check on Edicom portalInvoicing order entry on Internal toolsCollaborate with CS supervisors and team to support customer alignment and complete EDI integrationSupport activities in the external portal (Edicom) to manage EDI order flow

 

Education

Requires a high school diploma or equivalentCommercial education as industry or office merchant or any equivalent desirable.Intermediate communication capabilities in English are essential (verbal and writing).

Experience

Desirable:

Computer / Microsoft Office / ERP Skills (knowledge of Oracle ERP is a plus)Experience in Customer Service or IT roles is a plus

Competencies & Behaviors

Fluency in Italian and English, both written and spokenExcellent communication skillsStrong internal drive and motivation to make a difference and add value to an organizationAbility to work under pressurePositive, optimistic mindsetCan-do attitudePersonal responsibility 

Travel Percentage: None