At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Integrations Specialist to join our Global Customer Experience team.

In this role, you will be responsible for seamlessly transitioning newly acquired customers into our business by executing standardized integration processes and ensuring exceptional customer satisfaction.

You will join a winning, global team of over 26,000 teammates that embraces diversity and innovation, acting as the vital bridge between our new clients and internal operations to ensure a consistent and supportive transition experience.What You’ll Do

Execute Integration Workflows: Lead newly acquired customers through established playbooks and automation tools to ensure all integration milestones are completed accurately and on schedule.

Facilitate Stakeholder Communication: Partner with internal sales, product, and operations teams to deliver clear, consistent guidance and support to customers throughout their onboarding journey.

Solve Complex Transitions: Analyze customer challenges during the transition period to implement effective solutions, ensuring compliance with organizational standards while minimizing disruption to the client.

What You’ll Bring

1+ years of experience in a high-volume customer service or support role, preferably within a Business-to-Business (B2B) environment.

Strong knowledge of Customer Relationship Management (CRM) systems and ticketing platforms, with a high degree of comfort learning new software quickly.

Proven ability in problem-solving and time management, specifically the capacity to troubleshoot technical issues and follow detailed processes with high accuracy.

High school diploma or equivalent required (some college education is preferred).

Advanced English proficiency in speaking, reading, and writing is essential. (C1+ or higher)

What We Offer (Benefits)

Schedule: Monday to Friday under the Autonomous Teleworking hybrid model.

Transportation: Company-provided shuttle service from Portal 80 to the office for on-site days.

Compensation: Competitive total rewards package, including retirement programs and financial security.

Well-being: Comprehensive health and wellness plans to support you and your family.

Growth: Access to global connectivity and opportunities for continuous professional development.

Tools: Full set of technology equipment and accessories provided for your home office setup.

Ready to help us transform the customer experience? Click "Apply" today to join our global team and start your journey with Iron Mountain!

nsition, setting the stage for long-term success and satisfaction.

Category: Operations Group