**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** An Integration Engineer is an experienced/certified technician working with in a large team to complete customer orders. This tech will work on various computer systems and technologies to perform configurations, integrations, system upgrades, hardware/software troubleshooting, and asset management. This position reports directly to the Integration Manager and is primarily responsible for advanced technical configurations and troubleshooting. **Role Description** + System Imaging (using SCCM, MDT, USB boot, PXE boot, etc.) + Computer hardware installation/upgrades (including but not limited to memory, hard drives, and NICs) + Software/OS configurations on various computer and mobile devices + BIOS configurations and upgrades + Constant use of AX (Microsoft Dynamics) for order tracking, check in/out, asset information recording, etc. + Asset tagging and asset management with accurate data logging. + Communicate and escalate with sales teams, customers, ICS team, and management on a regular basis regarding customer orders + Establish and maintain effective working relationships during course of assignment to complete delivery + Explain/deliver/and communicate technical information such as networking information, system errors, and OS configurations in a clear and concise fashion that is easily understood. + Unpacking, packing, and kitting of hardware and components + May assist in creating build instructions for each customer/project + Independently acquire additional skills to maintain technical competencies + Ensure all client related information and documentation is handled in accordance to ISO 27001 requirements. + Assist other departments as required by the management team. **Skill Level Requirements** + Ability to take initiative + Ability to work efficiently and effectively to meet deadlines + Proficient in Microsoft Office Word and Outlook + Ability to explain technical information such as networking information, system errors, and OS configurations in layman’s terms + Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications + Ability to learn additional skills to maintain technical competencies **Other Requirements** + Proficient in Microsoft Office Excel + Prior computer related experience + MS Dynamics / AX knowledge + 2 years disassembling and/or assembling computers and configuring Windows operating systems + 4 x GCSEs **Certifications (preferred but not essential)** + Microsoft MCP + CompTIA A+ CISCO + General Vendor certification. **Unique Requirements** + Extended hours may be required to complete some special projects + This position is expected to frequently bend, lift, walk and stand for extended periods of time SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status