Be the Heart of the Operation – Join Nextech as a Dispatcher!
Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech, we’re not just building a company — we’re building a movement. For more than 30 years, we’ve led the way in HVAC/R services across the country, driven by our values of Quality, Integrity, and Value. With 2,000+ team members and growing, we’re proud to be America’s largest HVAC/R service provider — and we’re just getting started.
Behind every great technician is a rock-solid support system — and that’s where you come in. As a Dispatcher, you’ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.
If you’re organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine.
What You’ll Be DoingThe Senior Dispatcher role will be responsible for working with the Integration team to develop, coordinate, and present a training plan for Dispatchers for new Company acquisitions. The Senior Dispatcher will be responsible for traveling to newly acquired locations and providing hands-on training for Dispatchers. In addition, this role will provide ongoing training, as needed, for any assigned office locations that have onboarded a new Dispatcher and need training support. This role will coordinate and provide necessary training for all assigned newly acquired personnel. The Senior Dispatcher will work with Management and the Integration team members to facilitate dispatcher training during acquisitions in a thorough and efficient manner.
The ideal candidate will have proven success in their role as a Dispatcher. This role will require project planning and organization skills. The ideal candidate should be high-energy, a strategic thinker, and an effective communicator.
When not in active Integration period or training with newly onboarded Dispatchers, the Senior Dispatcher will report to local assigned office to provide additional Dispatcher support. During this time, under the general guidance from the Regional Service Manager (RSM), the Senior Dispatcher will be responsible for communicating the customer’s needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the company’s policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers.
What Makes Nextech Different?We believe when you take care of your people, they take care of everything else. Here’s what sets us apart:
Professional Growth: Paid training, certification support, and education reimbursement
Outstanding Benefits:
Generous Time Off:
Seven paid holidays plus Paid Time OffExclusive discounts on travel, auto, dining, and more Min Compensation USD $50,000.00/Yr. Max Compensation USD $60,000.00/Yr. Responsibilities Travels to assigned locations and trains newly acquired Dispatchers on Company processes, policies, and proceduresDevelops training plan for assigned Dispatcher(s)Ensures training goals are met prior to end of scheduled training planWorks closely with Integration team to develop onboarding plan for newly acquired locationsKeeps Integration team updated on Dispatcher training and acclimation to Company procedures by providing daily and/or weekly updatesServes as lead Dispatcher and provide on-site support to local and/or assigned regional office/operations when not working on active IntegrationPerforms quality assurance inspections, as requestedDelivers high level of customer service on a consistent basisCommunicates the required information to the field and management, per company policySupports field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious mannerTreats all customers and employees with respect Qualifications Proven success in commercial HVAC Dispatcher roleLevel-headed personality with a drive for success and the ability to focus on desired resultsProven ability to develop and lead others through active coaching, providing actionable feedback, and demonstrating hands-on leadership experienceStrong customer service skills (Internal and External Customers)Ability to remain positive, proactive, and flexibleMust have the ability to embrace change and adapt to changing circumstancesExtremely high level of urgency to resolve problemsStrong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlinesHigh level of calendar/scheduling management skillsHigh level of computer skills, proficient in Excel, Microsoft Word, Outlook, Teams, and SM-PlusExcellent written and verbal communication skillsAbility to act with discretion, tact, and professionalism in all situationsAbility to focus on desired resultsAbility to adapt to fast-paced environment and deadlinesStrong attention to detailExcellent interpersonal and communication skills, both written and verballyWorks well in a team environment as well as independentlyMust demonstrate organization and prioritization skills to manage timeOrganized, detailed and self-motivatedOther duties, as assigned What We’re Looking For Proven success in commercial HVAC Dispatcher roleLevel-headed personality with a drive for success and the ability to focus on desired resultsProven ability to develop and lead others through active coaching, providing actionable feedback, and demonstrating hands-on leadership experienceStrong customer service skills (Internal and External Customers)Ability to remain positive, proactive, and flexibleMust have the ability to embrace change and adapt to changing circumstancesExtremely high level of urgency to resolve problemsStrong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlinesHigh level of calendar/scheduling management skillsHigh level of computer skills, proficient in Excel, Microsoft Word, Outlook, Teams, and SM-PlusExcellent written and verbal communication skillsAbility to act with discretion, tact, and professionalism in all situationsAbility to focus on desired resultsAbility to adapt to fast-paced environment and deadlinesStrong attention to detailExcellent interpersonal and communication skills, both written and verballyWorks well in a team environment as well as independentlyMust demonstrate organization and prioritization skills to manage timeOrganized, detailed and self-motivatedOther duties, as assigned Physical Requirements Must be continuously willing and able to travel up to 50% of time, or as needed.Must continuously be willing and able to work out of assigned office locationContinuously able to work in office environmentContinuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printerContinuously able to sit at a computer for up to 8 hoursAble to alternate between sitting and standing, as needed throughout the dayOccasionally able to lift up to 15 lbs.Continuously requires vision, hearing, twisting, and talkingOccasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouchingRarely requires climbingOther requirements:
May be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Join Our Talent Community! Not ready to apply? Join Our Talent Network for general consideration.Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics. Application FAQs
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