Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job DescriptionIntakes Specialist
In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants
Position Duties:
Answers emergency hot-line calls and responds to an e-mail based resource inbox;
Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care;
Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs;
Makes the initial determination/assessment on placement and informs the appropriate agency;
Documents and refers to appropriate person(s);
Maintains confidential files and other related records of cases;
Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases;
Coordinates and provides status updates on placements for the life cycle on the case intake process;
Responsible for input and verification of data for each case;
Reviews source documents for accuracy of input data using a system of quality assurance;
May be responsible for integrity of certain database information;
Investigates questionable data and takes corrective action when necessary;
Performs other administrative duties as needed.
This position is 100% remote. DMV location preferred.
Education:
Bachelor’s Degree in Social Work, Sociology, Psychology or a related discipline preferred.
Qualifications:
With BA/BS degree, 2 years of relevant experience; with AA/AS degree, 4 years of experience
Excellent written and verbal communication skills
Experience working with immigrant, refugee, and underserved populations is preferred
Strong attention to detail
Bilingual Spanish/English a plus
Strong organizational skills and expert user of MS Excel
Excels in a fast pace, high volume environment
Additional Requirements:
Position includes rotating shift work. Position will cover Wednesday and Thursday overnight shifts (12am to 8am). Federal holiday week coverage will vary.
Requires Public Trust or the ability to obtain one.
GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays