Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as an Intake SpecialistThe OSO Intake Specialist is responsible for managing and processing referrals received through Internal Referral Portals IRP and External Referral Portals ERP as well as community referrals for Home Health and Hospice services This role ensures obtaining accurate intake documentation timely communication with referral sources and efficient data entry into the EMR system to support smooth patient onboarding and care coordination to the local region intake teamsbull Monitor and process incoming referrals via IRP and ERP Forcura Fax systems and community referral platformsbull Review referral documentation for completeness accuracy and compliancebull Enter referral data into the Provider Link and HCHB EMR system toolsbull Effectively communicate across multiple referral platforms and correspondence streams email faxing etcbull Effectively communicate with Business Development Navigators and TCCseTCCs teams and community referral sources bull Establish effective processes to quickly obtain timely referrals obtain missing documentation or collaborate to obtain needed referral informationbull Coordinate with OSO clinical intake specialists to complete both financial and clinical clearance to ensure timely assignment and scheduling at the region levelbull Verify payer source and in network insurance acceptance to confirm st level financial clearance and referral process successbull Maintain accurate logs and tracking systems for referral status and follow upbull Ensure compliance with HIPAA and internal policies regarding patient informationbull Escalate urgent or complex referrals to appropriate clinical and operational leadership teams on both the OSO and region levelsbull Collaborate with internal departments Authorization Billing scheduling to support smooth transitions of careStrengthens and monitors community and customer perceptions of Hartford Healthcare at Home as a high quality service provider while collecting and reporting referral data and key customer trendsPerform other related duties as requiredWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as an Intake SpecialistThe OSO Intake Specialist is responsible for managing and processing referrals received through Internal Referral Portals IRP and External Referral Portals ERP as well as community referrals for Home Health and Hospice services This role ensures obtaining accurate intake documentation timely communication with referral sources and efficient data entry into the EMR system to support smooth patient onboarding and care coordination to the local region intake teamsbull Monitor and process incoming referrals via IRP and ERP Forcura Fax systems and community referral platformsbull Review referral documentation for completeness accuracy and compliancebull Enter referral data into the Provider Link and HCHB EMR system toolsbull Effectively communicate across multiple referral platforms and correspondence streams email faxing etcbull Effectively communicate with Business Development Navigators and TCCseTCCs teams and community referral sources bull Establish effective processes to quickly obtain timely referrals obtain missing documentation or collaborate to obtain needed referral informationbull Coordinate with OSO clinical intake specialists to complete both financial and clinical clearance to ensure timely assignment and scheduling at the region levelbull Verify payer source and in network insurance acceptance to confirm st level financial clearance and referral process successbull Maintain accurate logs and tracking systems for referral status and follow upbull Ensure compliance with HIPAA and internal policies regarding patient informationbull Escalate urgent or complex referrals to appropriate clinical and operational leadership teams on both the OSO and region levelsbull Collaborate with internal departments Authorization Billing scheduling to support smooth transitions of careStrengthens and monitors community and customer perceptions of Hartford Healthcare at Home as a high quality service provider while collecting and reporting referral data and key customer trendsPerform other related duties as requiredEducation Requires high school diploma Bachelorrsquos Degree Preferred in Healthcare Administration or related fieldExperience Year of Administrative Healthcare Experience years of experience preferably in Home Care preferredKnowledge Skills and Ability Requirements bull Familiarity with IRP and ERP and community referral systems and workflowsbull Knowledge of HIPAA and patient privacy regulationsbull Strong data entry and documentation skillsbull Excellent verbal and written communicationbull Organizational and time management skillsbull Ability to work in a fast paced detail oriented environmentbull Collaborate effectively with clinical and non clinical teamsbull Prioritize tasks and manage multiple referrals simultaneouslyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducation Requires high school diploma Bachelorrsquos Degree Preferred in Healthcare Administration or related fieldExperience Year of Administrative Healthcare Experience years of experience preferably in Home Care preferredKnowledge Skills and Ability Requirements bull Familiarity with IRP and ERP and community referral systems and workflowsbull Knowledge of HIPAA and patient privacy regulationsbull Strong data entry and documentation skillsbull Excellent verbal and written communicationbull Organizational and time management skillsbull Ability to work in a fast paced detail oriented environmentbull Collaborate effectively with clinical and non clinical teamsbull Prioritize tasks and manage multiple referrals simultaneouslyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment